AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
7 Rightsline Jobs
Support Generalist
Rightsline
posted 2mon ago
Job Role Insights
Key skills for the job
Job Description
- Manage and resolve incoming support tickets which may require software configuration, reporting and database queries,
- Triage issues into appropriate categories based on guidance and rules provided.
- Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Troubleshoot and assist customers with API issues and requests.
- Assist with virtual customer online training sessions or customer success webinars.
- Work with internal teams to resolve customer tickets per internal SLA s.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Keep records of customer interactions via the tools provided. Follow communication procedures, guidelines and policies.
- Participate in customer ticket prioritization meetings.
- Assist with documentation for knowledge base articles as needed.
What you will bring to the role:
- 1+ years experience in a B2B technical support role.
- Ability to write clearly and concisely and communicate instructions or explanations appropriately.
- Proficiency in reading and writing in English is required.
- Strong sense of ownership and proven ability to adapt.
- Familiarity with bug tracking and ticket management software (JIRA, Rally, Pivotal, etc.)
- Proficient in Excel and data manipulation.
- Understanding of SQL and database practices.
- Self-starter and independent worker attitude.
Compensation
- Competitive Compensation and Health Benefits
Employment Type: Full Time, Permanent
Read full job description What people at Rightsline are saying
Rightsline Benefits
View more benefits
Compare Rightsline with
TCS
Compare
Accenture
Compare
Wipro
Compare
Cognizant
Compare
Capgemini
Compare
HDFC Bank
Compare
Infosys
Compare
ICICI Bank
Compare
HCLTech
Compare
Tech Mahindra
Compare
Genpact
Compare
Teleperformance
Compare
Concentrix Corporation
Compare
Axis Bank
Compare
Amazon
Compare
Jio
Compare
iEnergizer
Compare
Reliance Retail
Compare
IBM
Compare
LTIMindtree
Compare
Similar Jobs for you
Share an Interview