IT Head - ITIL Frameworks (15-20 yrs)

RESPONSIBILITIES :

- Partners with CIO to lead the technology infrastructure strategy and execution for the enterprise

- Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement.

- Provides infrastructure services vision, enables innovation and seeks to leverage IT trends that can create business value consistent with the company's requirements and expectations.

- Development of enterprise standards and technology architecture and the IT operations governance process.

- Conduct product and vendor evaluations ensuring best in class technologies and partners

- Works closely with and manage strategic vendor partner relationships. Setup and run the

- Governance with the partners. Build strategic relationships for creating value for the organization.

- Participate in the formulation of the company's enterprise architecture and business system plans; assessing cost and feasibility, and ensuring the plan is aligned with and supports the strategic goals of the business.

- Hands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.

- Experience with comprehensive disaster recovery architecture and operations, including storage area network and redundant, highly-available server and network architectures.

- Leadership for delivery of 24/7 service operations and KPI compliance.

Experience :

- 15+ years' total experience, including 5+ years in a production 24/7 high-availability multi-site enterprise ERP environment, including application hosting, voice and data networks, security and information protection.

- Experience of leading overall infrastructure for a complex organization and network, including multicounty setup, VLAN setup for regulatory requirement, managing data protection, etc.

- Working knowledge of SAP and Microsoft stacks.

- Working knowledge of Storage Area Network (SAN) and related technologies, Cisco-based network communications technology, High availability and disaster recovery architecture, communication and related technologies

- Exposure to ITIL concepts and adoption.

- Experience with regulatory compliance issues, as well best practices in application and network security