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14 Ridham Enterprise Jobs
Mac Support Engineer
Ridham Enterprise
posted 3+ weeks ago
Job Role Insights
Job Description
- Managing all Mac devices with latest macOS & Securityupdate
- Working on Azure AD for ID Creation & Security GroupMaintain.
- Providing technical support of both Hardware and software forApple products.
- Enrolling devices on JAMF manual Enrolment & Zero TouchEnrolment.
- Mac JAMF console management machine and user permission.
- JAMF Inventory Maintenance & update the inventory dependsupon user machine.
- Responsible for all Mac devices running in compliance as percompany security policy.
- Diagnosis issues related to device enrolment, applicationaccess and resolution.
- Test the Beta Version MacOS with client related applications.
- Attend meetings with the Operation Team to identifycontinuous improvement opportunities and enhance the delivery of IT services tousers.
- Co-ordination with Client and Operations teams during NewApplication release.
- Ability and desire to conduct research and resolve ticketsfrom the end user community for MAC device issues.
- Used Remedy program totrack ticket progress and enter updates to have ongoing record of caseactivity till resolution is reached and ticket closed.
Requirements- Provide excellent technical support and assistance tocustomers using Apple products.
- Respond to customer inquiries and resolve technical issuesthrough phone, email, or chat support channels.
- Diagnose and troubleshoot software and hardware problemsrelated to Apple devices, such as iPhones, iPads, and Mac computers.
- Guide customers through step-by-step solutions in a clearand concise manner.
- Document and track customer interactions and resolutionsin a ticketing system or CRM software.
- Collaborate with internal teams to escalate and resolvecomplex technical issues.
- Stay up to date with the latest Apple product releases,updates, and troubleshooting techniques.
- Continuously improve technical knowledge and customerservice skills through training and self-learning.
Qualifications:
- High school diploma or equivalent; relevant certificationsor technical qualifications are a plus.
- Proven experience in providing technical support for Appleproducts, preferably in a customer-facing role.
- In-depth knowledge of Apple operating systems (iOS,macOS), hardware (iPhone, iPad, Mac), and software applications.
- Strong troubleshooting and problem-solving skills for bothsoftware and hardware issues.
- Excellent communication skills, both verbal and written,with the ability to explain technical concepts to non-technical users.
- Patience and empathy when dealing with customers, ensuringa positive support experience.
- Ability to work well under pressure and manage multiplecustomer inquiries simultaneously.
- Familiarity with ticketing systems or CRM software tomanage and track customer interactions.
- Availability to work flexible hours, including evenings,weekends, and holidays, as necessary.
Benefits- Competitive salary and benefits package.- Opportunities for professional growth and careeradvancement.
- Training and certifications related to Apple products andtechnologies.
- Collaborative and supportive work environment.
Employment Type: Full Time, Permanent
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