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Ridham Enterprise

Compare

5.0

based on 2 Reviews

14 Ridham Enterprise Jobs

Mac Support Engineer

Ridham Enterprise Private Limited

5.0

based on 2 Reviews

1-3 years

Ahmedabad

1 vacancy

Mac Support Engineer

Ridham Enterprise

posted 16d ago

Job Role Insights

Key skills for the job

Customer Service Hardware Networking Air Ticketing CRM Training Remedy

+ 2 more

Job Description

Managing all Mac devices with latest macOS & Securityupdate
Working on Azure AD for ID Creation & Security GroupMaintain.
Providing technical support of both Hardware and software forApple products.
Enrolling devices on JAMF manual Enrolment & Zero TouchEnrolment.
Mac JAMF console management machine and user permission.
JAMF Inventory Maintenance & update the inventory dependsupon user machine.
Responsible for all Mac devices running in compliance as percompany security policy.
Diagnosis issues related to device enrolment, applicationaccess and resolution.
Test the Beta Version MacOS with client related applications.
Attend meetings with the Operation Team to identifycontinuous improvement opportunities and enhance the delivery of IT services tousers.
Co-ordination with Client and Operations teams during NewApplication release.
Ability and desire to conduct research and resolve ticketsfrom the end user community for MAC device issues.
Used Remedy program totrack ticket progress and enter updates to have ongoing record of caseactivity till resolution is reached and ticket closed.

Requirements
- Provide excellent technical support and assistance tocustomers using Apple products.
- Respond to customer inquiries and resolve technical issuesthrough phone, email, or chat support channels.
- Diagnose and troubleshoot software and hardware problemsrelated to Apple devices, such as iPhones, iPads, and Mac computers.
- Guide customers through step-by-step solutions in a clearand concise manner.
- Document and track customer interactions and resolutionsin a ticketing system or CRM software.
- Collaborate with internal teams to escalate and resolvecomplex technical issues.
- Stay up to date with the latest Apple product releases,updates, and troubleshooting techniques.
- Continuously improve technical knowledge and customerservice skills through training and self-learning.

Qualifications:
- High school diploma or equivalent; relevant certificationsor technical qualifications are a plus.
- Proven experience in providing technical support for Appleproducts, preferably in a customer-facing role.
- In-depth knowledge of Apple operating systems (iOS,macOS), hardware (iPhone, iPad, Mac), and software applications.
- Strong troubleshooting and problem-solving skills for bothsoftware and hardware issues.
- Excellent communication skills, both verbal and written,with the ability to explain technical concepts to non-technical users.
- Patience and empathy when dealing with customers, ensuringa positive support experience.
- Ability to work well under pressure and manage multiplecustomer inquiries simultaneously.
- Familiarity with ticketing systems or CRM software tomanage and track customer interactions.
- Availability to work flexible hours, including evenings,weekends, and holidays, as necessary.

Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth and careeradvancement.
- Training and certifications related to Apple products andtechnologies.
- Collaborative and supportive work environment.