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Rex Consolidated

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4 Rex Consolidated Jobs

IT Support Engineer

Consolidated Private Limited

3-4 years

Bangalore / Bengaluru

1 vacancy

IT Support Engineer

Rex Consolidated

posted 2mon ago

Job Role Insights

Key skills for the job

Computer Networking Linux Administration VMware Microsoft Power BI Windows System Administration Android

+ 3 more

Job Description

How we imagine you: We imagine you as our Technical Support Specialist to join our team. You will provide day-to-day technical support for the installation, configuration, and deployment of Microsoft and Apple computing environments.

What we expect from you: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.

Job Responsibilities:

Support IT Operations.
Address user tickets regarding hardware, software, and networking.
Conduct remote troubleshooting.
Diagnose and resolve technical issues.
Install and support end-user devices.
Create technical documentation and SOPs (Standard Operating Procedures).
Install authorised software and ensure patches and upgrades are applied to end-user devices.
Build packages and administer Mac, Windows OS, and iOS/Android devices through MDM (Mobile Device Management).
Comply with all company policies and procedures.
Participate in the implementation and support of IT-related policies.

Requirements:

Working knowledge of office automation products and computer peripherals,
Very good experience with Windows/Linux/Mac OS/iOS and Android environments
Strong troubleshooting and critical thinking skills
Experience in Jamf / Intune / Airwatch / Kandji.
Experience in ticketing tools like Jira Service management / Service Now / Manage Engine.
Excellent communication skills
Knowledge of compliance, security best practices and end-point protection
Ability to perform remote troubleshooting and provide clear instructions.
Positive and professional demeanour.
3 - 4 years of relevant experience.