IT Support Engineer

IT Support Engineer

Are you a tech enthusiast eager to support a dynamic and diverse teamLeadVenture is looking for an IT Support Engineer who thrives in a fast-paced environment, loves problem-solving, and has a passion for technology. In this role, you ll play a key part in supporting our engineering teams, corporate departments, and the technology infrastructure in our India office.

Here is what you ll get to do:

• Be the first point of contact for Tier 1 Tier 2 tickets, providing timely support and escalating advanced issues as needed.
• Offer support for users in India and Europe, handling a wide range of IT helpdesk requests and escalations.
• Monitor, maintain, and perform preventive maintenance on technical infrastructure, including customer-facing systems and cloud-based services.
• Keep our office and cloud infrastructure running smoothly by participating in its upkeep and troubleshooting.
• Maintain clear and accurate records in internal systems, ensuring everything is well-documented.
• Assist with various IT projects and initiatives, contributing to the continuous improvement of our infrastructure.
• Monitor internal and external system events, responding efficiently and effectively to ensure service availability.
• Take ownership of odd jobs and tasks, ensuring timely resolution, whether handled personally or by coordinating with the right team member .

You ll thrive in this role if you have:

• Possess 2 to 4 years of experience in a similar role.
• Excellent spoken and written English skills to communicate effectively with team members across regions.
• Expertise in supporting, troubleshooting, and deploying Windows 10 11 operating systems.
• Hands-on experience managing Microsoft Cloud Services such as Azure, Office 365, Exchange, and Intune.
• Some p roficiency in managing Microsoft Server environments , including Active Directory, DNS, and Hyper-V.
• Basic understanding of networking principles and concepts, with experience troubleshooting common networking issues.
• A proactive mindset with strong documentation skills, attention to detail, and the ability to manage time and prioritize tasks effectively.
• A Bachelor s degree in IT from a recognized university .

Who we are:

LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India , and The Netherlands. Together, we are LeadVenture.

LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.