AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
48 Reward360 Jobs
IT Support Engineer
Reward360
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Title: IT Support Engineer
Job Summary:
We are looking for a skilled IT Support Engineer to provide comprehensive support for users and systems across the organization. This role involves managing user accounts, troubleshooting hardware and software issues, and ensuring efficient operations of IT systems. The ideal candidate will possess strong technical expertise and excellent communication skills to deliver high-quality support and maintain customer satisfaction.
Key Responsibilities:
Provide technical support for laptops, desktops, and mobile devices, including Windows and Mac OS.
Troubleshoot and resolve hardware, software, and network issues.
Manage user provisioning and deprovisioning, including Active Directory, Office 365, Microsoft Teams, including email, Teams, and SharePoint and other tools.
Handle laptop provisioning, including setup, configuration, and deployment.
Provide Office 365 support,
Administer licenses for Microsoft, GitHub, and other enterprise tools, ensuring compliance and cost-effectiveness.
Setting up VPN especially FortiClient, OpenVPN any other similar tools.
Maintain and manage service desk operations, ensuring timely response and resolution of tickets.
Manage and prioritize incidents in a timely manner, ensuring minimal downtime and efficient resolution of help desk tickets.
Diagnose and resolve issues reported by users, identifying root causes and providing effective solutions.
Offer guidance and training to users on effectively using hardware, software, and IT systems, including creating documentation for self-service options.
Monitor and maintain IT systems through software updates, security patches, and system backups to optimize performance and functionality.
Good to have experience on Servers, Routing, Datacentre experience .
Contribute to developing and maintaining a knowledge base by documenting common issues and solutions to streamline support processes.
Work with Jira to create and manage users, set access rights, create projects, maintain workflows and Jira Confluence.
Collaborate with vendors for procurement, cost negotiation, and hardware/software support. Collaborate with ISP providers for configuration and troubleshooting.
Coordinate with field engineers for onsite support when required.
Test and repair faulty equipment to maintain IT infrastructure reliability.
Desired Attributes:
- 2 to 4 years of relevant experience in mid size and startup firms
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Commitment to delivering high-quality technical support and ensuring customer satisfaction.
PS: willingness to work in rotational shifts. Transport allowance/cab facility (drop to home location from HSR will be provided in this case.)
Required Skills and Qualifications:
Any graduate with proven technical background with the ability to explain complex information in simple terms.
Proficiency in Azure Active Directory, Office 365, and Microsoft Teams.
Experience with Windows and Mac OS troubleshooting.
Knowledge of license management and vendor negotiations.
Familiarity with Jira, including user and project management.
Strong analytical and problem-solving skills.
Up-to-date knowledge of IT systems, hardware, and software.
Excellent interpersonal and customer care skills.
Logical thinker with an ability to assess and adapt to varying IT knowledge levels of users.
Accurate record-keeping and attention to detail. Work Environment: Office-based. Collaborative and dynamic team setting.
Join us to leverage your IT expertise and contribute to a seamless and efficient IT environment for our organization!!
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Information Technology Support Engineer roles with real interview advice
What people at Reward360 are saying
What Reward360 employees are saying about work life
based on 66 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Reward360 Benefits
View more benefits
Compare Reward360 with
HCL Infosystems
Compare
Accel Frontline
Compare
Northcorp Software
Compare
Diverse Lynx
Compare
Elentec Power India (EPI) Pvt. Ltd.
Compare
HyScaler
Compare
Pitney Bowes
Compare
Solartis Technology Services
Compare
Apmosys Technologies
Compare
Dahua Technology India Pvt.Ltd.
Compare
DynPro
Compare
Apex CoVantage
Compare
VHS Consulting
Compare
IVTL Infoview Technologies
Compare
AvenData GmbH
Compare
Appsierra
Compare
Yashi Consulting Services
Compare
Han Digital
Compare
Avontix
Compare
AYN InfoTech
Compare
Recently Viewed
Share an Interview
How was your last interview experience?
Feedback
