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51 Reward360 Jobs
Customer Support - Concierge L2
3-5 years
Bangalore / Bengaluru
1 vacancy
Customer Support - Concierge L2
Reward360
posted 22hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Reward360 Global Services Pvt Ltd. is looking for Customer Support - Concierge L2 to join our dynamic team and embark on a rewarding career journey.
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team
Employment Type: Full Time, Permanent
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