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Reuters

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4.0

based on 5 Reviews

115 Reuters Jobs

Customer Trust Analyst

Reuters News Agency

4.0

based on 5 Reviews

7-12 years

Bangalore / Bengaluru

1 vacancy

Customer Trust Analyst

Reuters

posted 1d ago

Job Role Insights

Key skills for the job

Flex Consulting Automation Testing Auditing Data Mining Risk Management

+ 4 more

Job Description

Thomson Reuters Customer Trust team is looking for an experienced individual to support the evolving customer compliance program across both Thomson Reuters software solutions and customer facing products globally. The Customer Trust team is responsible for delivering critical security responses, leveraging key authoritative sources and working with a variety of stakeholders for the successful completion of third-party security questionnaires, document requests, audit requests, security calls and other security inquiries. The Senior Customer Trust Analyst directly helps support the growth of the business by helping our customers understand the security posture of Thomson Reuters along with supporting the products that the clients procure. This is a fast-paced role on a high performing team that has a large amount of visibility within the larger Information Security Risk Management team.

About the role:
In this opportunity as Customer Trust Analyst, you will: Coordinate and respond to customer inquiries focusing on Thomson Reuters Information Security posture

7+ years of Experience in Information Security and Compliance
Consistently deliver accurate security responses and services.
Collaborate with domain experts, peers, partners, and business/tech leaders.
Partner with stakeholders to collect data for improving customer experience.
Populate internal knowledge tools with structured product information.
Achieve business and departmental goals.
Build and maintain relationships to enhance risk awareness and compliance.
Identify process improvements and automation opportunities.
Perform additional defined activities.

About You:

Deliver responses and services of inquiries consistently and accurately
Collaborate with domain experts, peers and partners; and business or technology leaders across the Thomson Reuters enterprise
Partner with stakeholders and team members to collect and track process data to improve customer experience with Thomson Reuters
Populate the internal knowledge management tool with product-level information in a structured approach to enable data mining by partnering with stakeholders
Contribute to and achieve business and departmental goals and objectives
Build and maintain relationships with key stakeholders to improve risk awareness and compliance as a subject matter expert
Identify process improvements and automation opportunities to simplify, standardize and improve compliance across Thomson Reuters
Deliver additional activities as defined

Must have skills: Third party Management, Audits, Risk Management, Information Security,

What s in it For You?

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you'll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:

Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.
Hybrid Work Model: We ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.