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Reuters

Compare

4.0

based on 5 Reviews

99 Reuters Jobs

Associate - Master Data

Reuters News Agency

4.0

based on 5 Reviews

0-1 years

Bangalore / Bengaluru

1 vacancy

Associate - Master Data

Reuters

posted 12hr ago

Job Role Insights

Key skills for the job

Legal Computer Networking Medical Billing Order Management System Taxation Compliance

+ 3 more

Job Description

Maintain TAT of 8 hours for Priority cases and 24 hours resolution and 90% to be turn around as per SLA
Data quality to be maintained at 99% -
Ensuring self audits are done before processing (or) changes on WRP and SFDC
Efficient workflow management and prioritization of cases and referrals -
Individual productivity targets are met consistently - Overall teams average for Cases/Referrals and Accounts Creations
All activities done right at the first time to avoid rework and escalations
Stakeholder/Client escalations to ensure not to have more than 1 escalations in a quarter
Contribute towards NPS by improving Customer Billing Experience -
Ensure billing and shipping details matches the data provided by the requestor
Ensure correct e-billing contacts are set up. When a contact is removed ensure that there is a confirmation from client
Ensure tax classifications are set up correctly exemptions documents maintained as applicable.

About You:

Stabilization and Support Growth
Experience - 0 to 1 year
Work towards stabilizing the transitioned processes with minimum disruptions resulting from efficient productivity and quality management by being determined, focused and flexible.
Ensuring that all the scheduled trainings are attended without fail by managing shifts and leaves appropriately
Customer Accounts to be created modified as per the request.
Work closely with Order Management Team to get the order processed by completing Customer Master work on time.

Whats in it For You

Hybrid Work Model: We ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters caf networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.