Project Analyst II

You Lead the Way. We ve Got Your Back.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

The role is with Global Business Integration & Transformation CFN (GBIT) to provide support to Customer Fulfillment Network (CFN) which is a 1500+ people strong organization in Customer Fulfilment Network (CFN). CFN is the core of GSG which interacts extensively with all other parts of GSG which are Customer Engagement Network (Phone and Chat Servicing Teams), Global Merchant Services and Commercial services.

This is a global role and will have the following Responsibilities:

• Develop detailed project plan, timelines, and facilitate team collaboration and problem solving
• Regularly provide project updates (timelines, breakthroughs, risks, and performance metrics) to all stakeholders
• Participate in cross-functional teams to develop and deliver business requirements for technology solutions
• Serve as a point of contact person to support internal IAG audits, external PwC audits, and regulatory/bank Exams
• Act as the lead for critical initiatives and leadership updates

This role may be subject to additional background verification checks.

Qualifications

• Sound process knowledge of CFN processes
• Must have strong project management skills and should have prior experience in leading a project E2E.
• Proven ability to handle multiple priorities with effective project management and work allocation
• Strong leadership, communication and organizational skills
• Experience in supporting Audits, Exams, Risk events preferred
• Proven ability to build and leverage relationships, strong presentation and communication skills and ability to communicate effectively with multiple levels across the organization
• Bachelor s degree or equivalent work experience

  Eligibility

  The applicant should not be on level 2 or above PIP at the time of applying. The applicant should have a performance rating of G3L3 or better in the last review.

  Shift Timings- 24*7 environment

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities