Operations Support

You Lead the Way. We ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they take preventive measures to avoid future overdue with accounts that have a high exposure.

In Global Payment Services we are responsible for processing incoming remittance payments from Cardmembers and Corporate Clients, ensuring card accounts are credited accordingly, balances updated and further spend is enabled. Our mission is to process remittance payments quickly, accurately, and efficiently. We aim to provide an exceptional customer experience leveraging new capabilities, automation, and digital payment innovation, while delivering top-end operational excellence.

As a member of the Payments Operations team, you will report to the Team Leader and be responsible for the day to day-to-day processing of remittances for Japan Market.

Shift Timings: 7:30am to 4pm

Language Requirements : Advanced level of English & Japanese Language JLPT N3

Minimum Qualifications

• The successful candidate needs to be an organized, energetic individual with well-developed communication skills.
• A high level of numeracy and analytical skills is required
• Attention to detail and ability to maintain a high level of accuracy whilst working under pressure is essential
• Ability to identify, gather and analyze complex information
• High level of customer focus with excellent problem-solving skills
• Ability to organize and manage to deadlines, adapting your time to changing priorities in order to meet the needs of the department
• Ability to work as part of a team ensuring team goals are achieved
• Business Japanese, Speaking & Writing. Minimum JLPT N3
• B. COM Graduate

Responsibilities:

• Utilize Amex internal and external platforms to conduct research to identify relevant Customer / Client accounts to be credited
• Accurately allocate and process payment credits to card accounts within SLAs
• Handle client correspondence via email and re-educate customers on payment behaviors
• Support account balancing / reconciliation activities in collaboration with the accounting team (GFO)
• Handle payment queries, disputes, and investigations for internal and external customers
• Achieve key performance metrics in line with team scorecards
• Adhere to the strict compliance regulations and culture, ensuring controls completed daily
• Identifying opportunities to improve current working practices to drive process enhancements and increase efficiencies
• Escalate any market impacts in a timely manner and keep GPS leadership informed of issues
• Develop and maintain strong relations with stakeholders/colleagues across geographies and organizational levels

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.