Lead Analyst

Description - External

You Lead the Way. We ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Function Description:

Global Services Group (GSG) brings together the company s external and internal servicing functions, and includes the below world-class organizations:

Global Servicing Network, which provides exceptional care to our external customers, and

Global Business Services, which provides many of the vital internal services that make American Express run efficiently

Global Business Services

Global Business Services (GBS) is a shared services organization that brings together key internal functions to support all of American Express. GBS colleagues manage procurement, real estate, sales operations & business enablement, and partner with business units to execute complex change initiatives.

Emerging as the Enterprise Sales Operations & Business Enablement utility (SABE) within GBS is an internal servicing team providing sale performance reporting, platform servicing & capabilities, marketing operations & other business enablement services driving standardization & agility for the organization. GBS & SABE s vision is to make internal servicing as strong as external servicing and thus it keeps pushing the boundaries for Sales & marketing group s effectiveness through innovative use of technology & process transformation.

Responsibilities:

Should be comfortable working in fast-paced environments with ability to pivot and adapt quickly to changing business needs

Creativity to go beyond current tools to deliver the best solution to the problem, ability and comfort with working independently and making key decisions on projects

Regular communication with the team leader to update with the operational activities and develop high end reports for the partners

Communication with global business partners to understand changes in process and implementing process changes in-house.

Purpose : Efficiently supporting a team for lead processing and reporting cycle for all in-bound and outbound business opportunities of Lead Management Team

Critical Factors to Success (Outcome Driven):

Business Outcomes:

Perform data analysis using Excel or SQL/Python. Must have excellent experience in excel reporting/analysis as there is a requirement to develop/design and maintain automated rules for leads processing and reporting.

Ready to suggest and develop various process improvements required in the existing processes.

Leadership Outcomes:

Implementing the various BAU and ad-hoc projects within the team

Demonstrate learning agility, make decisions quickly and with the highest level of integrity

Ready to adapt to new skills due to everchanging landscape of the technology

Able to communicate effectively and interpret stakeholder s expectations

Past Experience

3-5 Years experience in data analytics with understanding of sales business

Academic Background

B-Tech or any graduated from reputed university

Functional

Change Management

Implementing BAU activities

Process Automation

Project and Time management skills

Excellent communication skills

Technical

Salesforce. com skillset

SQL

Tableau

Python

Excel/VBA

Compliance Language

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.