Senior Analyst-Data Analytics

You Lead the Way. We ve Got Your Back.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

The U. S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U. S. , including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U. S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The Consumer Banking organization is currently hiring an Analyst/Sr. Analyst who will be a member of the team responsible for developing analytics and customer experience insights across Savings & Checking products. The incumbent will use analytics while partnering across teams to shape the banking customers experience, inform the product roadmap, and provide lights-on data support for the organization. This critical role represents a unique opportunity to make an impact through innovative initiatives in the digital banking space.

How will you make an impact in this role?

• Analyze portfolio performance and communicate key metric insights across the Consumer Banking scorecard
• Create and manage a robust dashboard suite utilized by key business partners and stakeholders
• Provide insights on product marketing campaigns and customer segmentations to inform Consumer Banking s strategic roadmap
• Synthesize internal and external data and trends to identify strategic growth opportunities
• Assist in supporting key operational projections and priorities
• Incumbent will partner with a cross functional team of Product Heads, Digital team, Marketing, Finance, etc

Minimum Qualifications

• Desire to work on dynamic, innovative, and evolving initiatives in the digital banking space
• Strong programming skills in SAS/SQL; experience with HIVE, Python, Tableau, Splunk is a plus
• Experience manipulating and extracting insights from large and complex datasets
• Strong relationship skills, with ability to collaborate and communicate effectively across teams
• Strategic thought leadership with strong critical thinking and analytical skills
• Self-starter with ability to drive results and high energy
• Excellent communication skills with experience in crafting presentations with effective data visualizations
• Experience in consumer/retail/ digital banking. Bachelor s degree required
• 2+ years of relevant experience.

Preferred Qualifications

• Masters or other advanced degree preferred.
• Experience in building visualizations in Tableau/Power BI

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities