Senior Analyst-Data Analytics

You Lead the Way. We ve Got Your Back.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

End-to-end ownership Prospect acquisitions reporting for marketing teams

Provision of standardized monthly dashboards that focus on specific pivotal initiatives, enabling drill-down into drivers

Excellent analytical and problem-solving skills, able to move quickly between bigA picture and detail and produce significant conclusions to USCM leadership and the broader Blue Box

Planning and execution of business analysis, leveraging data and KPIs to drive insights into performance trajectory, in close collaboration and thought partnership with channel marketing teams

Develop positive relationships with internal colleagues and decision makers across multiple co-brand teams, FDS, Finance, channel marketing teams and leadership

Thought leadership on proposing and driving both quick wins and progressive uplift to USCM performance management capabilities

Knowledge of industry standard processes to deliver the most timely and accurate results possible

Seeks new ways to improve efficiency, understands the latest conduct risk trends and has passion for innovation

Minimum Qualifications

2-3 years of experience in delivering reporting & insights through the analysis of complex datasets

Superior analytical skills ability to analyze/understand large data sets, synthesize and draw out relevant insights

Strong communication and presentation skills equally capable of interacting with peers and senior leaders

Extreme attention to detail and accuracy strong sense of responsibility and accountability

Strong aptitude with MS-Excel and good understanding of PowerPoint presentations

Advanced experience in SQL Server and basic knowledge of Python

Knowledge of Tableau or PowerBI visualization tools would be an advantage

Ability to excel in moments of peak demand when skillful prioritization or delegation / escalation is required

Positive approach to tackling challenges

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities