Analyst/Senior Analyst-Data Analytics

You Lead the Way. We ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

Overview

The US Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U. S. , including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U. S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels . The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The US Consumer Marketing team (USCM) is part of the US Consumer Services and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.

Marketing Analytics & Investment Services team (MA&IS) within USCM, delivers critical targeting, analytics and planning capabilities that enable USCM to make optimal investment decisions and ensure that our best current and future customers can be rewarded with great offers and marketing treatments.

Within Investment Services, the newly formed Prospect & Cobrand Insights team has a mission to unlock performance insights in our cardmember acquisition channels and provide a holistic understanding of the revenue drivers behind over $2B in marketing.

The goal of the Prospect Performance Insights is to track and broadcast USCM business results for Prospect Acquisitions relative to goals and over time. The vision for the team is to enable leadership to make informed decisions basis our analytics and data driven insights delivery.

As a key contributor and collaborator of USCM weekly and monthly performance communication, this role will have the opportunity to communicate regularly with senior leadership, working on new views to further enhance insights and drive investment decisions. In addition, this role provides a great opportunity to gain exposure to marketing strategies and big bet initiatives as well as the drivers of results/growth. The Analyst will provide consultative support to peers and leaders in marketing channels, through strategic analytics that highlight trends, risks and opportunities and actionable business insights to improve investment efficiency.

Job Responsibilities

Accountable for maintaining and validating Prospect acquisitions reporting for Marketing teams

Maintain and develop various dashboards that focus on specific strategic initiatives, enabling drill-down into drivers

Plan and execute business analytics leveraging data and KPIs to generate insights in close collaboration and thought partnership with channel Marketing teams, resulting into better business decisions

Analyze large amounts of data to derive business insights and create innovative solutions

Develop insightful content and analysis for communication with leadership and partners

Clear articulation and positioning of business findings across Prospect products/channels to the leadership and key partners

Provide support on Production issues, and Compliance requirements while continuously strengthening control management, and bringing discipline and agility to everything we do

Qualifications

2+ years of experience in delivering reporting and insights through analysis of complex and large datasets

Superior analytical skills ability to analyze/understand large data sets, synthesize and draw out relevant insights

Extreme attention to detail and accuracy strong sense of responsibility and accountability

Self-starter with an ability to navigate the organization and processes independently

Project management skills ability to handle multiple requests and prioritize accordingly

Excellent written and verbal communication skills

Intermediate experience in SQL Server and basic knowledge of Python, or exposure to Google BigQuery is preferred

Working knowledge of Tableau or PowerBI visualization tools

Strong aptitude with MS-Excel and good understanding of PowerPoint presentations

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.