Senior Business Systems Analyst

You Lead the Way. We ve Got Your Back.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

How will you make an impact in this role?

• Managing, mastering & leveraging information across various data sources, cross-tabulating to integrate, synthesize and enrich information to provide meaningful, timely and accurate MIS to various business partners and meet specific requirements.
• Systematically identifying out of pattern activities in a timely manner and address information gaps by providing insightful analytics.
• Providing analytical & decision support across GSG through data mining & advanced analytics (from sourcing to staging data and building analytics to implementation).
• Enabling business user self-service through creation of MIS capabilities.
• Working independently by assuming responsibility for the development, validation and implementation of projects.
• Participating on global teams evaluating processes and making suggestions for process and system improvements.
• Interacting with all levels of the organization across multiple time zones.

Minimum Qualifications:

• Minimum 4 years experience with at least 2 years in Quantitative Business Analysis with experience in handling large data sets.
• Experience and a strong understanding of call center operations and performance metrics is a must.
• Strong business acumen and problem-solving skills; conceptual and creative thinker.
• Strong programming skills on SQL/Teradata is essential, with good understanding of Big Data ecosystems.
• Hands-on experience on programming languages Hive and Python required.
• Strong project management skills, ability to work on multiple projects, and work effectively in a team environment.
• Excellent written and oral communication skills.
• Flexibility and adaptability to work within tight deadlines and changing priorities.

Preferred Qualifications:

• GSG knowledge and expertise will be an added advantage.
• Post-graduate degree in quantitative field will be an added advantage.
• Demonstrable experience on business intelligence and visualization tools.

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities