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147 Xoom Jobs
Business Intelligence Analyst 3
Xoom
posted 16hr ago
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Key skills for the job
Job Description
- We are seeking an exceptional, execution focused Business Intelligence Analyst for the Servicing Experience Analytics team with a passion for data analytics, data visualization and statistics to drive strategy and innovation.
- You are curious and inquisitive love digging into data and uncovering insights
- You are hyper-analytical and intellectually honest, truly believing in data-driven decisions and communicating your ideas through storytelling
- You are a highly motivated, result-oriented self-starter, enjoy working in a fast-paced environment, and can deliver successful results with minimal guidance
- You are a not afraid of rolling up your sleeves and jumping into details .
Your day to day
- As a Business Intelligence Analyst, you will lead in gathering requirements, analyzing data, programming data models, developing impactful reports, dashboards, and visualizations to drive PayPal s service experience strategy.
- Become a domain experiment on servicing and customer experience and conduct rigorous data analysis to drive meaningful financial benefit for PayPal. Deep dive a naly sis including Causal Inference analysis, Pre-Post analysis, Sensitivity analysis, financial projections and other ad-hoc analysis on PayPal product and customer experience data to identify and address customer pain points.
- Synthesize large volumes of data and develop data models to enable development of key business metrics. Clean, manipulate, and merge data from diverse datasets to enable creating compelling data stories .
- Collaborate with product engineering and data engineering to enable feature tracking, resolve complex data and tracking issues, and build necessary data pipelines . Partner with data engineers , product engineers and data scientists to build robust data structures and streamline multi-system processes.
- Collaborate with cross-functional analytics teams for rigorous exploratory data analyses to guide customer experience strategy , analyze business performance and health, triage issues and create executive-friendly info-insight packets .
- Partner closely with product leaders to understand new product offerings being built and recommend the right metrics to measure the performance of those features .
- Define and cultivate best practices in analytics instrumentation and experimentation. Evaluate, recommend key KPIs and track experiments for impact on servicing experience.
- Design and develop high-quality dashboards and analytical tools for delivering insights.
- Support multiple projects at the same time in a fast-paced, results-oriented environment .
What do you need to bring
- 5 + years of experience analyzing large, multi-dimensional data sets and synthesizing insights into actionable solutions.
- 5 + years of recent SQL development (like Teradata, Big Query) and scripting languages (like Python, R) with a deep understanding of structured and unstructured databases. Comfortable working with large, complex, and potentially messy datasets.
- 5 + years of progressively responsible experience in the field of software engineering, business intelligence or data analysis.
- Strong experience using Jupyter Notebooks and scripting to perform data analytics.
- Bachelor s degree or foreign equivalent in in Computer Science, Information Technology, Mathematics, Software Engineering, or closely related quantitative discipline or equivalent work experience.
- Proven understanding of commercial product data and how to leverage it to support business critical decisions and process optimization.
- Working knowledge in relevant reporting technologies Tableau, Looker.
- Understanding of statistics ( e.g. regression, correlation, hypothesis testing, statistical inference).
- Understanding of designing and evaluating complex experiment s (A/B Testing) and related concepts will be highly valued.
- Prior work experience in a product analytics space would be highly valued .
- Excellent collaboration and partnership skills for working across organizations, cultures, and comfortable working across geographies.
- Ability to drive collaboration within a matrixed environment and thrive in an unstructured environment.
- Strong communication skills, presentation skills and results oriented and appreciation of diversity in teamwork.
Employment Type: Full Time, Permanent
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