Senior Business Systems Analyst

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

The Global Servicing Group (GSG) organization delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The GSG MIS COE (part of GSG Global Strategy & Enablement) is the primary point of contact for all Servicing function information needs and is responsible for Executive Decision Support through advanced analytics and MIS. The team has a global footprint, and this position will be based out of the American Express Service Center in Gurgaon, India

How will you make an impact in this role?

Provide comprehensive MI & Analytical support to Executive Leadership on key operations metrics across Servicing Functions within GSG.

Responsibilities:

Providing Analytical & Decision Support across GSG through advanced analytics (from sourcing to staging data, generating insights to exposing them for consumption via reporting platforms/strategy implementation)

Systematically identify out of pattern activities in a timely manner and address information gaps by providing insightful analytics

Track and monitor key performance metrics across Servicing Functions in GSG and support executive MIS

Utilize various data analysis tools and techniques to identify opportunities for operational efficiency improvement

Collaborate with stakeholders to understand their analytical needs and translate these into effective solutions

Build collaborative relationships across GSG groups and participate on global teams to support process and system improvements through effective use of data

Stay updated with the latest industry trends and advancements in analytics methodologies and technologies

Minimum Qualifications

Preferably a minimum 7 years experience with at least 4 years in Quantitative Business Analysis/Data Science with experience in handling large data sets

Bachelors Degree or equivalent, preferably in a quantitative field

Post-graduate degree in a quantitative field will be an added advantage

Proficiency on Hive/SAS/SQL/Teradata/ Python/Statistical packages is essential with good understanding of Big Data ecosystems

Expertise in Machine Learning, Forecasting techniques will be an added advantage

Exposure to data visualization tools especially Tableau

Proven thought leadership, strong communication and relationship management skills

Ability to work on multiple projects simultaneously, flexibility and adaptability to work within tight deadlines and changing priorities

Conceptual and creative thinker with extensive background and interest in quantitative business analytics

Project management skills and ability to identify and translate business information needs into insights

Preferred Qualifications

Familiarity with GSG functions

Critical Factors to Success:

Provide analytical and decision support framework and address information gaps through insightful analytics and developing lead indicators

Build collaborative relationships across GSG groups and participate on global teams evaluating processes and making suggestions for process and system improvements

Ensure timely and accurate MIS based on customer requirements

Put enterprise thinking first, connect the role s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders

Centrally manage MIS and key operational metrics and address functional data needs across operations and support teams

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.