Manager - Data Analytics

You Lead the Way. We ve Got Your Back.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Manager, US Consumer Application Analytics and Experimentation

The U. S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U. S. , including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U. S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The U. S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. Within USCM, the Marketing Analytics & Investment Services team (MA&IS) delivers data-driven decision making, analytics & business planning to drive profitable growth through personalization strategy and optimized investment decisions.

Manager, US Consumer Application Analytics and Experimentation as part of MA&IS team will be responsible for driving profitable acquisition growth through innovative targeting solutions, test and learn setup and robust measurement. The incumbent will work in partnership with stakeholders across the enterprise, to further acquisition use cases that deliver value to the business, with superior customer experience.

This role is uniquely positioned to leverage a variety of skills including digital analytics, data insights, testing, and partner collaboration. The ideal candidate is a results-oriented individual who has demonstrated sound analytical thinking.

Key Responsibilities:

Drive targeting and personalization tactics within application experience.

Analyzing performance of current initiatives, share findings and solutions.

Optimize performance, drive efficient growth and customer experience through robust experimentation.

Define key KPIs and enable robust tracking for application strategy use-cases.

Collaborate to create world class analytical solutions.

Work in a dynamic, fast changing environment, with attention to detail and effective communication skills.

Lead a motivated team for analysts / Sr. analysts to drive insights and analytics.

Qualifications:

Strong ability to drive results; self-starter.

Expertise in application of analytics (applied statistics/quantitative methods) for solving business problems.

Ability to multi-task, operate effectively under changing conditions and prioritize initiatives based on business objectives.

Excellent collaborator with ability to effectively lead and drive.

MBA or equivalent degree in economics, statistics, finance, mathematics, etc. preferred.

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities