Manager-Digital Product Management

You Lead the Way. We ve Got Your Back.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital and connected world.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we re supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what s possible - and we re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 75, 000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Function Description:

This position is within Sales Enablement, Pricing & Transformation (SPT), which is a part of the Global Commercial Services (GCS) organization focused on building & deploying capabilities to support Amex GCS colleagues globally.

This position is fast-paced, critical decision oriented and requires a candidate who thrives on working in an energetic, Agile environment, excelling at building business partner relationships. It would involve partnering with stakeholders to gather requirements and translate the requirements into User Stories/Features/Epics and working closely with the Technology team to ensure timely delivery of tasks ensuring tasks status are timely updated into JIRA/Rally. Active collaboration with various upstream / downstream teams and driving project updates in different forums would be critical to the role.

Key Responsibilities:

As a Product Manager, translate needs of business owners/stakeholders and deliver on the Product roadmap.

Collaborate with cross-functional partners across various teams within American Express and capture requirements, benefits and drive a common future vision.

Determine the requirement readiness for development, initial level of E2E solution design, rationalization, and prioritization.

Drive creation of end-to-end customer centric product that efficiently supports key stakeholders and customers.

Create innovative solutions that are cost-efficient and scalable across the enterprise.

Work in close partnership with GSM, Controllership and Technology to deploy next generation client incentive capabilities, designed for long-term adaptability.

Run ad-hoc analytics in support of the capability development and metric creation.

Required Qualifications:

- Deep and broad expertise in digital product management encompassing knowledge of processes and systems.

- Ability to build strong relationships, operate effectively within large cross-functional teams, and influence business partners to drive transformational change

- Ability to communicate and interact effectively with internal and external stakeholders at all levels

- Demonstrated ability to think outside the box and design industry leading solutions

- Understanding of Scaled Agile (SAFe) principles and experience effectively managing a backlog of competing initiatives desirable

- Knowledge of Client Incentive processes/systems and/ or knowledge of Amex data and risk technology platforms preferred

- Experience on working with Cornerstone Data, SAS/SQL, Hive preferred

- Advanced degree in mathematics, statistics, engineering, computer science, econometrics, or another related field of study preferred.

Preferred Qualifications

MBA, Agile certification will be a plus

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities