Senior Manager B2B Corporate Client Incentive Program

You Lead the Way. We ve Got Your Back.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdue with accounts that have a high exposure.

• Description of Role Need
  Responsible for Corporate Client Contractual Payments & Contractual Deal Setup for GCG (Global Client Group) and ICS Corporate clients which have high complexities with unique financial terms and high severity clients. Revenue impacting role. Responsible to manage 11 Colleagues (7 B30s and 4 B28s) for Corporate Card Client Incentives which is a growth segment of GCS and any delays/errors has a potential impact on relationship between Amex and GCS Clients. The position will also be responsible to work closely with GCS business, Controllership, LFO, GCS Pricing, GCO and LFO group to ensure the alignment on the financial terms to profile the contract. The role will be expected to ensure accomplishment and sustenance of various measures, metrics and initiatives pertaining to Client Incentive Process. Incumbent would need to manage 1000+ Clients' Portfolio.
  Purpose of the Role:
  The incumbent will be a part of the Global Commercial Payment Operations Team at GSM. This role will be responsible for leading a team of approximately 15+ colleagues that perform Client Set-up & Incentive Payments to American Express Corporate Clients Globally. This is an exciting role given the huge focus on corporate client retention & acquisition in the Company.
• The incumbent must possess strong experience in handling operations.
• The incumbent should have insights on B2B Products and B2B Contract Constructs
• Prior Experience into Client Relationship Management is Preferred

Job Responsibilities:

• Ensure successful and ongoing delivery of all key operational metrics across Share Holder, Customer and Colleagues
• Maintain governance over payout to clients.
• Ensure deal set-up of financial contracts are done in timely and accurate manner.
• Ensure incentive payments to corporate clients are disbursed accurately & timely.
• Collaborate effectively with partners across Global Corporate Services (GCS), Global Finance Organization (GFO), Process Excellence, Capabilities, Compliance etc. & develop strategies that improves end to end process with Customer First mindset
• Identify improvement opportunities to improve process efficiency, accuracy, and Cost Saves
• Ensure compliance with all prevalent procedures and policies linked to the process. Besides the above, the position will work closely with GSM leadership and be a part of the coordination and implementation of initiatives around operational transformation, data integrity and customer priorities.
• Developing and execution of colleague engagement and development plans that provide a differentiated career value proposition towards growth and retention of talent.
• Ensure strong process governance and regular cadence with key partners like GFO, GCS, Pricing, Contract Management team.
• Analyze data to identify risks, make informed decisions and enable issue resolution through effective collaboration and partnership.
• Create a strong culture of inclusion, excellence, and agility in the team.

Critical Factors to Success:

• Demonstrated strategic thought leadership, with an ability to develop and implement successful strategies.
• Proven track record in getting results in a large, sophisticated, service-oriented environment.
• Strong people leadership and demonstrated ability to lead and empower.
• Outstanding relationship leadership skills with a proven track of positively collaborating & influencing business partners at a senior level.
• Results oriented and self-motivated with an entrepreneurial spirit to drive new insights and change across functions/businesses.

Minimum Qualification & Skills:

• The incumbent must be professionally qualified MBA Finance / Chartered Accountant / Cost Accountant/Postgraduate or equivalent with Min. 8 years of proven experience
• The incumbent must possess strong experience in leading operations.
• The incumbent should have insights on B2B Products and B2B Contract Constructs
• Ability to interpret legal terms on the contracts.
• Prior Experience into Client Relationship Management is Preferred
• Sound knowledge of accounting is preferred.

Compliance Language
Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities