ServiceNow Architect TechLead (Hyderabad Hybrid)

ServiceNow Architect (TechLead)

Position Overview:

The ServiceNow Technical Lead will be responsible for overseeing the technical aspects of
ServiceNow implementations, enhancements, and support. This role requires a deep
understanding of the ServiceNow platform, excellent leadership skills, and the ability to collaborate
effectively with stakeholders to deliver high-quality solutions.

Key Responsibilities:

• Technical Leadership: Lead and mentor a team of ServiceNow developers and administrators, providing guidance on best practices, design patterns, and technical challenges.
  
• Solution Design: Architect and design ServiceNow solutions to meet business requirements, ensuring alignment with best practices and scalability.
  
• Development: Oversee and contribute to the development of ServiceNow applications, integrations, and customizations, including scripting, workflows, and data transformations.
  
• Implementation: Manage the end-to-end implementation process, including requirements gathering, design, development, testing, and deployment.
  
• Stakeholder Collaboration: Work closely with business analysts, project managers, and other stakeholders to understand business needs and translate them into technical solutions.
  
• Problem Solving: Troubleshoot and resolve complex technical issues and provide timely solutions to ensure the stability and performance of the ServiceNow platform.
  
• Quality Assurance: Ensure the quality and reliability of ServiceNow solutions through rigorous testing and adherence to development standards.
  
• Documentation: Create and maintain comprehensive technical documentation, including design specifications, user guides, and operational procedures.
  
• Continuous Improvement: Stay up-to-date with ServiceNow releases and industry trends to continuously improve processes and leverage new features.

Qualifications:

• Experience: 8+ years of experience with ServiceNow, including hands-on experience with ServiceNow development, administration, and implementation.
  
• Technical Skills: Expertise in ServiceNow platform features, including Service Catalog, Incident Management, Change Management, and CMDB. Proficiency in JavaScript, HTML, CSS, and other relevant technologies.
  
• Certifications: ServiceNow Certified Application Developer (CAD) and ServiceNow Certified System Administrator (CSA) are highly desirable. Additional certifications in ServiceNow modules or advanced topics are a plus.
  
• Leadership: Proven experience leading technical teams and managing complex projects.
  
• Communication: Excellent verbal and written communication skills, with the ability to effectively convey technical concepts to non-technical stakeholders.
  
• Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing issues.
  
• Education: Bachelors degree in Computer Science, Information Technology, or a related field. Advanced degrees or relevant certifications are a plus.