Senior Renewal and Growth Specialist

Work Location :India-Remote

External Job Title :Senior Renewal and Growth Specialist

Position Responsibilities :

Day to day responsibilities for the Senior Renewal & Growth Specialist (R&G Specialist) may include, but are not 
limited to: 
▪ Forecasts, builds, and manages pipeline on a rolling 180-day basis, maintaining accurate documentation 
and statuses in Salesforce, Gainsight, etc.
▪ Drives and closes renewal opportunities within assigned territory. This includes creating proposals and 
contracts, renewal documentation, quotes, and amendments including as upgrades, downgrades, pricing, 
transfers, and migrations, ensuring timely and accurate processing of renewals
▪ Executes account plans that align with revenue growth targets, including renewal/multi-year renewal 
strategies and expansion roadmaps
o Identifies and pursues expansion opportunities by aligning product solutions and add-ons with 
customers evolving needs and goals. Migrates existing customers from legacy plans onto new 
packaging and pricing
o Retains and increases revenue in existing customer accounts by positioning desirable terms and 
competitive uplift targets, and proactively providing product renewal date, pricing details, and 
inquiry resolution to the customer
o Tracks and analyzes financial renewal forecasts metrics, tracking progress against targets and 
timelines, monitoring dashboards and account health indicators, and proactively addresses risks to 
retention or satisfaction, providing updates to management and Customer Success Managers
▪ Collaborates with Sales, Customer Success Managers, Legal, and Finance teams to ensure customer 
requirements are met and to provide a seamless customer experience and achieve renewal, uplift, 
retention, and expansion revenue targets, and to ensure successful, timely renewals and reduced churn 
risk
▪ Maintains up-to-date knowledge of Deltek’s competitive positioning in the marketplace
▪ Collaborates with Sales Operations to guide tool/process improvements and best practices 
▪ Provides feedback to Renewal & Growth leadership to optimize the renewal experience
▪ Analyzes customer feedback to capture product expectations, experience, satisfaction, and abandonment 
propensity in the CRM system

Qualifications :5+ years of experience in Customer Success, Account Management, or Sales, with a focus on revenue 
growth and retention
▪ Intermediate proficiency in Salesforce and Gainsight
▪ Experience with forecasting or revenue tracking
▪ Bachelor's degree in Business or a related field preferred