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Sr Customer Success Mgr
Replicon
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Day to day responsibilities for the Senior Renewal Growth Specialist (RG Specialist) may include, but are not
limited to:
Forecasts, builds, and manages pipeline on a rolling 180-day basis, maintaining accurate documentation
and statuses in Salesforce, Gainsight, etc.
Drives and closes renewal opportunities within assigned territory. This includes creating proposals and
contracts, renewal documentation, quotes, and amendments including as upgrades, downgrades, pricing,
transfers, and migrations, ensuring timely and accurate processing of renewals
Executes account plans that align with revenue growth targets, including renewal/multi-year renewal
strategies and expansion roadmaps
o Identifies and pursues expansion opportunities by aligning product solutions and add-ons with
customers evolving needs and goals. Migrates existing customers from legacy plans onto new
packaging and pricing
o Retains and increases revenue in existing customer accounts by positioning desirable terms and
competitive uplift targets, and proactively providing product renewal date, pricing details, and
inquiry resolution to the customer
o Tracks and analyzes financial renewal forecasts metrics, tracking progress against targets and
timelines, monitoring dashboards and account health indicators, and proactively addresses risks to
retention or satisfaction, providing updates to management and Customer Success Managers
Collaborates with Sales, Customer Success Managers, Legal, and Finance teams to ensure customer
requirements are met and to provide a seamless customer experience and achieve renewal, uplift,
retention, and expansion revenue targets, and to ensure successful, timely renewals and reduced churn
risk
Maintains up-to-date knowledge of Deltek s competitive positioning in the marketplace
Collaborates with Sales Operations to guide tool/process improvements and best practices
Provides feedback to Renewal Growth leadership to optimize the renewal experience
Analyzes customer feedback to capture product expectations, experience, satisfaction, and abandonment
propensity in the CRM system
limited to:
Forecasts, builds, and manages pipeline on a rolling 180-day basis, maintaining accurate documentation
and statuses in Salesforce, Gainsight, etc.
Drives and closes renewal opportunities within assigned territory. This includes creating proposals and
contracts, renewal documentation, quotes, and amendments including as upgrades, downgrades, pricing,
transfers, and migrations, ensuring timely and accurate processing of renewals
Executes account plans that align with revenue growth targets, including renewal/multi-year renewal
strategies and expansion roadmaps
o Identifies and pursues expansion opportunities by aligning product solutions and add-ons with
customers evolving needs and goals. Migrates existing customers from legacy plans onto new
packaging and pricing
o Retains and increases revenue in existing customer accounts by positioning desirable terms and
competitive uplift targets, and proactively providing product renewal date, pricing details, and
inquiry resolution to the customer
o Tracks and analyzes financial renewal forecasts metrics, tracking progress against targets and
timelines, monitoring dashboards and account health indicators, and proactively addresses risks to
retention or satisfaction, providing updates to management and Customer Success Managers
Collaborates with Sales, Customer Success Managers, Legal, and Finance teams to ensure customer
requirements are met and to provide a seamless customer experience and achieve renewal, uplift,
retention, and expansion revenue targets, and to ensure successful, timely renewals and reduced churn
risk
Maintains up-to-date knowledge of Deltek s competitive positioning in the marketplace
Collaborates with Sales Operations to guide tool/process improvements and best practices
Provides feedback to Renewal Growth leadership to optimize the renewal experience
Analyzes customer feedback to capture product expectations, experience, satisfaction, and abandonment
propensity in the CRM system
Employment Type: Full Time, Permanent
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based on 140 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Replicon Benefits
Submitted by Company
Work From Home Health Insurance Job Training 
Cafeteria Stock Options or Equity
Submitted by Employees
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Replicon Calgary Office Location
Calgary, Alberta Office
Headquarter
639 5th Avenue, S.W. – Suite 2400
Calgary, Alberta, Canada
Calgary, Alberta
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