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Assoc Support Services Analyst
1-4 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Assoc Support Services Analyst
Replicon
posted 16d ago
Job Description
- Resolves the queries and issues by ensuring that all assigned requests are addressed within the SLA or escalate it further as required.
- Responding to customer inquiries via phone, email, or live chat in a timely and professional manner.
- Assisting customers with product-related questions, technical issues, and troubleshooting.
- Providing step-by-step guidance to customers on how to use our products effectively.
- Documenting customer interactions and maintaining accurate records of customer inquiries and resolutions.
Employment Type: Full Time, Permanent
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Replicon Benefits
Work From Home Health Insurance Job Training 
Cafeteria Stock Options or Equity 
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