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Assoc Ops Specialist
3-6 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Assoc Ops Specialist
Replicon
posted 12d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Customer Calls:
- Handle incoming customer calls and queries through our Customer Support Centre.
- Provide accurate and timely information to customers regarding their inquiries.
- Chat Functionality:
- Utilize our chat functionality to communicate effectively with customers.
- Resolve customer issues and provide support through live chat.
- Support Operations Queue:
- Manage and work on cases from the Support Operations Queue.
- Service Requests to include customer Inquiries on self service access and functionality, applications password resets, customer account and contact data management and customer product download enablement
- Ensure all cases are resolved within a timely manner.
- Ad-hoc Projects and Tasks:
- Participate in various ad-hoc projects and tasks as assigned.
- Collaborate with other team members to improve customer service processes and systems.
Employment Type: Full Time, Permanent
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Replicon Benefits
Work From Home Health Insurance Job Training 
Cafeteria Stock Options or Equity 
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