Reo.dev - Account Manager/Customer Success Manager (5-10 yrs)

Account Manager/CS Manager Lead

Job Description:

What will you be working on?

- You will own and manage success for named accounts. This means doing everything and anything that they are retained, grow in revenue and find success with Reo.Dev.

This also includes:

- Owning customer/ account onboarding and setup.

- Working with them to understand their goals and explain how the product helps them in achieving these goals.

- Acting as a product consultant, guiding them with settings and implementations that will be needed for them to achieve their goals.

- Being the key channel of customer feedback. Liaison with various team to see that customers are able to get the desired output.

You will own customer renewals and up-sales. This means you will:

- Own expansion revenue from your accounts.

- Own relationships with customers and buyers in the account.

- Advice them on the right product packages and upgrades they might be needing in their growth journeys.

- Spearhead product adoption within the customer enterprise.

Skill we are looking for in this role:

- This is a founding team role. We are looking at ambitious Account Managers / CS reps with experience in early stage companies.

Few qualities will be preferred however:

- Past experience of working in an early SaaS startups (5-10 years) or,

- Past VC/ Management Consulting Experience (5-10 years) or,

- Past experience of being an early employee in a SaaS customer success/ Account Management team.

- Past experience of managing US based accounts.

What qualities we look for in our team members?

- While there is no stencil for the type of people we like, there are a few traits that might make Reo.Dev a better fit for you.

Reo.Dev might be a good fit if you:

- Work hard, hands-on and want to grow really fast.

- Care about your work a great deal, find it highly unsettling if the quality of work is even slightly sub-par.

- Execute fast.

- Are hands on (we will not have elaborate reporting structures for the foreseeable future and hopefully ever).

- Are someone people like to work with, low on ego, high on humility.

- Have the ability to fail, learn and keep trying till you win. Start-ups are tough and we will not get everything right the first time.

- Have a longish view of your career growth and not optimising for the next 1-2 years.