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241 Rentokil Pest Control Jobs
Customer Relationship Executive
6-10 years
Gurgaon / Gurugram
1 vacancy
Customer Relationship Executive
Rentokil Pest Control
posted 7hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- The job would involve active travelling and meeting up with clients/SPOCs/decision-makers in the area serviced by the branch.
- Would drive the successful adoption, onboarding, as well as continued value add to help our clients realize the business value of our platform.
- Intimately understand our products & services & how to build better experiences using them, with a constant pulse on what were building next.
- Own key customer success metrics, including customer health, renewals, and upsells, as well as churn across your set of accounts, and derive concrete measures to drive business results & elevate our customer experience.
- Own escalation management as well as the overall support & services relationship with our customers. This will ensure tracking key operational metrics while identifying and remediating any pain points.
- Form strategic relationships with key stakeholders to understand our customers business within their industry & develop strategic roadmaps for how Rentokil Initial Hygiene grows with them.
- Continuously plan, test, & improve our customer success process to ensure an exceptional customer experience.
- Retain the clients by increasing stickiness by way of prompt resolution of complaints and issues and arresting predictive churns.
Employment Type: Full Time, Permanent
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Rentokil Pest Control Benefits
Health Insurance 
Job Training 
Soft Skill Training 
Free Transport 
Team Outings 
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