Rently - IT Support Engineer (3-5 yrs)

Job Description :

We are looking for self-motivated, great team-player and passionate IT Systems Engineer with keen eyes towards developing innovative solutions for identified business problems using ones skills and expertise.

What we offer :

Provide a fully empowered, engaging, and innovative work environment.

An accelerated career growth path along with a compensation that is best in the industry with all statutory benefits.

Your key responsibilities :

- Manage and maintain the organization's IT infrastructure, including servers, firewalls, switches, Access points and antivirus software, storage systems, and containerized platforms.

- Install, configure, test and maintain primarily Linux operating systems with Windows and Mac OS, Application software and system management software.

- Implement and enforce security best practices to protect the organization's systems and data from unauthorized access, malware, and other security threats.

- Provide technical support to end-users, including troubleshooting hardware and software issues, assisting with system configurations, and resolving user access problems.

- Maintain accurate records of all IT assets, including hardware, software licenses, and peripherals.

- Track asset details such as purchase date, warranty status, configuration, and location.

- Ensure that purchased assets meet the organization's technical requirements and budget constraints.

- Identify potential vendors based on the organization's needs and requirements.

- Negotiate favorable terms and conditions in contracts with vendors, including pricing, delivery schedules, service level agreements (SLAs), and warranties.

- Serve as the primary point of contact for vendors and facilitate communication between vendors and internal stakeholders.

- Collaborate with other teams to develop and maintain business continuity plans that address both IT and non-IT aspects of business operations.

- Rently is an ISO 27001 and 27701 and SOC2 certified company, so all employees need to understand the responsibilities and adhere by Rently Policies & Procedures.

Skill Set Requirements :

- 3 5 years of experience as an IT Systems Engineer.

- Good written/verbal English communication skills.

- System Knowledge (Linux / Windows/ Mac).

- Dynamic and Proactive.

- Good Interpersonal skills.

- Can work with minimum supervision.

- Excellent sense of urgency.

- Flexible approach to work.

- Analytical mindset.

- Vendor Management and negotiation skills.

Professional Commitment :

Being a product-based company, we heavily invest in developing functional/ technology/ leadership skill sets in our team members.

So as a company we expect Candidates who are looking for a long-term association with the organization (at least a minimum of 2 3 years) need to apply.