Lead - Corporate Technology (5-7 yrs)

About us :

WeWork is a global platform for creators, providing hundreds of thousands of members around the world with space, community and services that enable them to do what they love and create their life's work.

WeWork India, is run by the Indian real estate conglomerate, Embassy Group and commenced operations in 2017.

Currently, it has over 62,000 members and 55+ locations and eight cities in India Bengaluru, Chennai, Mumbai, Gurugram, Delhi, Noida, Hyderabad, and Pune.

Its portfolio comprises small and medium enterprises, start-ups, large businesses, freelancers, etc.

Our mission is empowering tomorrow's world of work.

Flexibility is paramount in today's workforce and the WeWork India team is laser-focused on fuelling growth opportunities and fortifying its position as the leading flexible workspace brand with customisable and innovative solutions for all businesses.

In October, WeWork India made its first investment in Bengaluru-based conferencing and collaboration platform, Zoapi.

Founded in 2019, Zoapi is a unified conferencing and collaboration solution provider for enterprise companies, coworking spaces, and education centres.

WeWork India's latest brand campaign 'Great Inspires Great', showcases the breadth of products at WeWork India which makes it the ideal end-to-end workspace solutions provider in a hybrid and flexible world.

WeWork's products include digital offerings like On-demand, All Access, Managed Office by WeWork, and its space as a service portfolio consisting of private offices, custom build offices, and conference rooms, among others.

WeWork India is the country's leading flexible workspace provider that offers a personalised experience to different types of professionals with varied needs through its innovative and customised offerings.

WeWork India is home to a community of diverse set of people - from innovators to visionaries to dreamers and go-getters, making it a space where people meet and inspire each other to achieve greater heights of success.

You can learn more about our team and organisation here.

Read more about our culture code to understand how we do things.

About the role :

Lead, Corporate Technology will be responsible for successful Corporate Technology service delivery to WeWork internal team members (employees).

Services include but not limited to Infrastructure, Project Management, Applications, Information Security as well as Technology Governance & Compliance.

This role will :

- Manage the administrative, logistical and technology support for day-to-day corporate technology functions.

- Plan and deliver integrated information services to enable Internal WeWork team members (employees) access the information they need, when and where they need it, meeting or exceeding requirements for service excellence and deliver.

- Leverage existing, emerging, and innovative technologies to enhance, improve, and streamline IT processes.

- Ensure the privacy, integrity, reliability and appropriate use of information resources for all WeWork corporate services locations.

- Provide support and solutions uniquely tailored to our team members.

- Utilize metrics needed to monitor the performance and delivery of technology services to WeWork team members.

- Work collaboratively with, and provide solutions to, the other Member and Corporate Technology Teams (Applications, Engineering, Information Security, Governance & Compliance).

- Identify opportunities for continuous process improvements and if needed, partner with other WeWork Technology teams to design, plan and implement a resolution.

- Proactively ensure employees issues are, where possible, anticipated and resolved before they occur.

- Evaluate and educate employees on IT practices that maximize their working efficiency.

- Identify chronic or recurring IT issues partnering with other technology teams for a resolution.

Roles and Responsibilities :

- Support the Team Members by providing prompt response to employee incidents and requests while managing and maintaining the closing of tickets within Freshservice ticketing system in the absence of L1.

- Primary interface for the Corporate Technology Team providing a positive experience for WeWork employees through tailored IT solutions and the development and implementation of installation plans.

- Responsible for employees laptops and account management provisioning and de-provisioning and inventory management of IT assets.

- Communicate basic concepts to users of all computer literacy levels, in order to perform training, and generally support to all WeWork team members.

- Demonstrated expertise in the management of Microsoft and Apple based business applications and operating systems.

- Experience using endpoint management tools like Jamf Pro & Zoho's Endpoint Central is highly preferable.

- Installation, configuration and support of network printing resources including printer servers, printers and other peripheral devices.

- Independently evaluates and troubleshoots computer hardware and software, peripheral devices, mobile devices and network connectivity problems remotely or on site.

- Provide a memorable new-hire onboarding experience for technology services that surpasses any and all expectations.

- IT asset & inventory management to maintaining a global supply of technology hardware and software.

- Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.

- On-Call global IT support for all WeWorkIndia locations.

- Ensure relevant IT support staff are made aware of urgent support issues via agreed communication procedures.

- Help the Corporate Technology team to purchase hardware and software equipment for the company,.

- Schedule and coordinate vendors for repairs, purchases and other logistics.

- Oversee the process of shipping/receiving hardware for return, exchange and/or repair.

- Responsible for training of new hires on service desk policies and procedures.

- Create, maintain & support documentation for existing, new and emerging technologies.

Desired qualifications :

- Minimum 5-7 years of work experience in managing & troubleshooting Windows 10/11 & macOS platform.

- Experience with Freshservice or comparable Ticketing platforms, Jamf Pro, Google Workspace & Microsoft Active Directory.

- Familiarity with iOS/Android OS.

- Basic familiarity with wireless network technologies.

- Knowledge of mobile device management technologies.

- Previous experience with reporting and metrics preferred.

- Basic experience troubleshooting AV equipment is good to have.

- Excellent communication and service delivery skills.

Equal Opportunity Employer :

WeWork India is an Equal Opportunity and Affirmative Action Employer.

We celebrate diversity and are committed to creating an inclusive environment for our employees and members.

Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.

Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members.

As part of WeWork India, our commitment to you is that you'll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.