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Engaged Employer

Relinns Technologies

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4.6

based on 79 Reviews

38 Relinns Technologies Jobs

Customer Support

Relinns Technologies

4.6

based on 79 Reviews

0-2 years

Mohali

1 vacancy

Customer Support

Relinns Technologies

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Computer Networking Customer Support CRM Video Conferencing Team Building

+ 1 more

Job Description

About the role:

Are you passionate about technology and eager to make a real impact in a rapidly growing industryJoin us as a Customer Support Intern and be part of our Customer Success team, where you will play a crucial role in ensuring our clients have a seamless experience with our state-of-the-art Generative AI products and services.

What You Need for this Position:

Education:

Bachelor s degree in Business Administration, Marketing, or related field (preferred).

Skills:

Strong interpersonal and communication skills with a customer-centric approach.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

Technical Proficiency:

Proficiency in CRM software and MS Office suite is a plus.
Basic understanding of software and technology products.
Experience with real-time communications (voice/video conferencing) and/or WebRTC is a plus.

Personality:

Empathetic, patient, and customer-oriented mindset.
Eagerness to learn and adapt in a fast-paced environment.
A proactive attitude with a passion for delivering exceptional customer service.

What You Will Be Doing:

Customer Interaction:

Engage with customers through email, chat, and phone to address inquiries and provide top-notch support.
Provide onboarding and post-onboarding tech support to the customers.
Deliver clear and detailed information about our innovative AI solutions.

Issue Resolution:

Diagnose and resolve customer issues, offering step-by-step guidance to ensure satisfaction.
Escalate complex issues to senior team members, ensuring timely resolution.

Documentation and Reporting:

Maintain records of customer interactions, inquiries, and feedback.
Prepare regular reports on common issues and suggest improvements to enhance customer satisfaction.

Continuous Learning:

Stay updated with the latest advancements in Generative AI and our product offerings.
Participate in training sessions to deepen your product knowledge and customer service skills.

Top Reasons to Work with Relinns:

Growth Opportunities:

Career Advancement: Gain hands-on experience in a cutting-edge industry, with the potential for full-time employment upon successful completion of the internship.
Skill Development: Enhance your technical and communication skills through continuous learning and mentorship from industry experts.

Innovative Environment:

Tech-Driven Culture: Work in a dynamic environment focused on innovation, creativity, and collaboration.
Exposure to Generative AI: Be part of a company at the forefront of Generative AI, the current boom in the tech industry.

Professional Development:

Full-Time Opportunity: Upon completion of the internship, the company offers a full-time opportunity based on performance and feedback.
Mentorship Programs: Receive guidance and support from experienced professionals dedicated to your growth.
Networking Opportunities: Connect with industry leaders, attend workshops, and participate in company events.