Senior Associate - Retail Sales (NBD)

Roles and Responsibilities

 Ability to identify customers LTL/PTL requirements and clearly communicate the product

offerings to match their needs.

 Service a geographical area/client segment to generate leads & sign new customers. Responsible for negotiation & pricing closure.

 Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide a personal service.

 Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.

 Conversion of qualified leads into customers (First Time Buyers) across Major, Small and Medium Business Accounts and develop and penetrate existing accounts (Retention and Development).

 Act as the customers main point of contact, by liaising closely with the relevant departments

within Delhivery to ensure that their queries, problems or issues are dealt with appropriately.

 Monitor the health of accounts, service levels and enhace SOW growth. Prepare and present

weekly/monthly reports detailing sales achieved and those predicted against targets.

 To continually develop knowledge of Deliverys products/services and general commercial

awareness to provide the best possible solutions to the customers.

Desired Skills and Experience

 Candidate should have 2-7 yrs. experience in Logistics / SCM BD Role

 Candidate should have excellent communication skills, good negotiation & co-ordination, market intelligence, generate business inquiries, expanding sales & ensure the profitability of the

company

 New acquisition skills required

 Analytical bent of mind and good data analysis skills

 Willing to travel and are ready to visit as per the company ask

 A positive attitude and a desire to promptly resolve potential customer issues or complaints to

support business growth.

 Go getter and responsibility taker who will ensure that we hit monthly targets with given margins