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65 Reliance Retail Jobs

Hub Head

10-19 years

₹ 10 - 20L/yr

Ahmedabad

1 vacancy

Hub Head

Reliance Retail

posted 1hr ago

Job Description


1. Basic Information


Unique Job Position (UJP) Hub Head

Reporting To Cluster Head (equivalent to regional Head)

Value Stream – Asset Operations

Location – Hub


2. Purpose of the Role


  • The overall objective of this role is to manage, oversee and direct all aspects of the Hub’s operation – Inventory, Pick-Pack & Delivery operations, and F&V Operations. The incumbent will establish processes for measuring, tracking, and driving continuous improvements while ensuring 100% adherence to prescribed SOPs across all sections. The role further entails reviewing existing metrics to improve the operations.

3. Listing of Activities performed by the job holder to deliver the outcomes

Hub Operations:

  • Cost Centre Ownership with respect to Pick-Pack, Delivery, and Inventory Operations
  • End to end monitoring of pick pack delivery ensuring the highest level of customer experience
  • Hiring, training, development, and discipline of workforce
  • Addressing of CX escalations and reverse logistics
  • Engage with central teams for all Ops and Hub related actions

Inventory Operations:

  • Manage Inbound Operations
  • Infrastructure support for all GRN and Inventory activities
  • Prevention of Pilferage/shrinkage
  • Oversee stock-in/ refilling processes

Additional Responsibilities:

  • Fresh Operations: Management of activities pertaining to F&V (Fruits and Vegetables) operations including receiving, grading and dispatch.
  • Admin & Liaison: Manage Third party logistics (TPL), internal audits, Liaising with RWAs (and others external agencies), Consumables procurement and costing through Admin lead.
  • Finance: Ensure scrutiny and approval of all hub invoices, and control on miscellaneous spends through petty cash.
  • Manpower Management: Oversee and resolve employee escalations along with site HR team. Undertake employee welfare activities and strive to maintain discipline and productivity through necessary interventions.
  • Projects & Facility Maintenance: Manage audit and approval of all projects, regular asset audit and maintenance activities.

  • 4. Outcomes & KPIs
  • Hub P&L Targets (Actual vs Planned)
  • Total orders Processed (Actual vs Planned)
  • Hub running expenses (% of revenue) vs planned
  • Inventory in hub (₹) vs plan
  • Inventory ageing in hub (days) vs plan
  • On Time Delivery - Target Vs Achievement (%).
  • Over all refund (%) vs Target
  • Operations excellence initiatives implemented in Hub
  • People Management/Development - (Employee Retention/Attrition) (%)

  • 5. Organization
  • This role is a part of Operations team and reports to the Cluster/Regional Head.
  • Hub Head has an organization comprising of Core Site Operations team (Delivery Operations, Inventory & F&V Operations) along with support functions including Admin, and site HR.



Employment Type: Full Time, Permanent

Read full job description

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What people at Reliance Retail are saying

HUB Head salary at Reliance Retail

reported by 3 employees with 6-10 years exp.
₹6.7 L/yr - ₹31 L/yr
60% more than the average HUB Head Salary in India
View more details

What Reliance Retail employees are saying about work life

based on 22.3k employees
58%
47%
41%
97%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Reliance Retail Benefits

Submitted by Company
Learning
Submitted by Employees
Job Training
Health Insurance
Soft Skill Training
Work From Home
Education Assistance
Team Outings +6 more
View more benefits

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