Team Lead

Role: Team Lead.
Experience: 4-8 Years.
Location: Bangalore.

About MarketStar:

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStars accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can t wait to discuss how we can help you find growth!

About the Client:

A leading social news aggregator and online advertising platform.

Job Description:

Manage the day-to-day planning and operations to meet the service level components of a team of BMS whose primary responsibilities include:

• Distill relevant insights into recommendations for our clients (e.g., ad effectiveness results, 1st party performance data, creative designs, etc)
• Work across multiple, simultaneous projects to support Reddits Marketing Science team in the delivery of projects, taking ownership of assigned project management tasks
• Support meeting logistics both internally and with clients (room setup - also digital- note taking, etc.)
• Assist in presenting insights, implications, and recommendations to our internal stakeholders
• Ability to learn and apply survey design principles to ad effectiveness measurement.

What will you Do?

Performance Management:

• Delivery of service level components, quality, and productivity targets & indicators for a particular market.
• Monitoring, coaching, and feedback, responsibility for delivery of the defined customer experience in every call.
• Being a focal point of dissemination of information for internal and external clients.

Operational Management:

• Managing the floor, and adherence to schedule.
• Ensure optimal productivity and utilization of resources.
• Oversee and review escalations and the escalations process.
• Ownership and problem resolution.

Leave Management:

• Ensuring the team is adequately staffed to handle projected volumes for the daily routine.
• Reporting timely.
• Maintain employee performance records; track and report on performance outcomes.

Relationship Management:

• Build sustaining and productive relationships with
• customers and stakeholders.
• Build strong relationships with customers.

Team motivation.
Provide team leadership and coaching.
Provide recommendations for process development based on customer feedback and analysis of the same.
Actively involved in hiring and training of representatives.
Ensure strict adherence to policies, processes, and compliance guidelines.
Upskill/groom team members.
Maintain track of all pending/open items (internal and external) and ensure closure of the same in a timely and appropriate manner.
Solid understanding of customer marketing funnel and traditional marketing
ecosystem.
Comfortable with problems of diverse scope where analysis of data requires evaluation.
of identifiable factors.
Understanding of Digital measurement, tracking fundamentals, and mobile
measurement partners.

What will you need to Succeed?

• Skilled using Microsoft Office or G Suite (e.g. Macros; Pivot Tables)
• Proficient in handling, analyzing, and interpreting data in an insightful manner
• Is highly collaborative and adaptable with the ability to work effectively within different cultural and technical environments.
• Excellent critical thinking skills, problem-solving skills, organization, and time
• management skills and superior attention to detail
• Possesses strong communication and interpersonal skills in order to comfortably connect with partners at all levels across the organization and facilitate discussions in a constructive manner.
• Enjoys actively looking for new and more efficient ways of improving processes, raising standards, reducing errors, and overcoming omissions.
• Knowledge of and experience writing surveys and conducting statistics is a plus.
• Basic understanding of mobile and web technologies and tools.

Qualifications:

• 3+ years of experience in Brand Measurement Study/ Brand Lift Study
• Degree in Economics/ Statistics/ Mathematics or related fields

Must-Have Skills:

• Experience in digital marketing research on the research agency side (like Kantar, Nielsen, etc.) / media agency or at the publisher side.
• Experience in quantitative market research with knowledge of brand research, media measurement, and audience insights
• Must have worked on industry standard measurement tools like Brand Lift Studies, Ad effectiveness studies, and cross-media.
• Strong knowledge of statistics.
• General knowledge and understanding of media planning and measurement in the advertising and marketing field.

What s in it for you?
Constant Learning and an entrepreneurial growth mindset. Employee centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Wellbeing sessions, real time grievance redressal and work flexibility.

We are a people-first organization with policies and process that help you bring the best version of yourself into work including fast track growth for high potential folks. An opportunity to be associated with the world s leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.

If Youre up for this position, hit the Apply Now Button!