Lead - Master Coach

Role: Lead - Master Coach.
Experience: 3-5 Years.
Location: Hyderabad.

About us:

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStars accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can t wait to discuss how we can help you find growth!

Job Description:
We are looking for a motivated Lead-Master Coach to join our team! Youll be instrumental in helping coachee find a solution themselves by training and mentoring them all while having a blast doing it

Role and Responsibilities:

• Play a mentor s role to guide and coach relevant skills and techniques to improve the team s overall performance.
• Assist with Follow up coaching tactics.
• Help TLs identify skill issues and the relevant coaching techniques for the same.
• Set a cadence of coaching observations/Triads to observe TLs coaching sessions.
• Document feedback and report on a weekly basis.
• Avoid dictating the right way to coach, help the TL to self-discover methods to coach themselves effectively.
• Be assertive and have the ability to draft an action plan independently to scale up the TLs coaching skills.
• Provide performance-impacting insights during weekly, monthly, and quarterly reviews.

Qualifications:

• Exceptional written & verbal communication skills.
• Excellent Coaching & Feedback Skills.
• Stakeholder management, adaptability, data analytics & management.
• Should have worked in a frontline supervisory role for a minimum of 1.5 years.
• Should have prior coaching experience.
• Should be open to working from the office & flexible shift timings.
• Background in L&D or quality would be given preference.
• Should be inclined to the growth mindset.
• Should not be intrusive in all activities performed by the supervisor.

Mandatory Skills:

• Exceptional coaching and feedback skills. Adaptability. Growth Mindset.
• Data Management.
• People orientation.
• Exceptional communication skills.
• Stakeholder management.

What s in it for you
Constant Learning and an entrepreneurial growth mindset. The employee-centric benefits plan includes comprehensive health insurance, generous leave policy, Covid support, vaccination drives, well-being sessions, real-time grievance redressal, and work flexibility.

We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast track growth for high-potential folks. An opportunity to be associated with the world s leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. We have customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

If you re up for this job, go on and hit the Apply Now button!

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.