Customer Support - Technical

Excellent communication and problem-solving skills

Maintaining a positive, empathetic, and professional attitude toward customers at all times

Special instructions to collect the samples, wherever needed

Clinical correlation for the abnormal results

Correlation of results with each other

Respond to and resolve customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs, acknowledging and resolving customer complaints

Ensure customer satisfaction and provide professional customer support

Follow up with customers to ensure their issues are resolved

Collect and analyze feedback after completing customer queries

Keeping records of customer interactions and complaints

Assist in training junior customer support representatives

Work collaboratively with teammates to solve customer issues quickly and efficiently

Ensure regular training of the technicians

Supporting seniors