Recro.io - ServiceNow Principal Developer - ITOM/CMDB Module (5-10 yrs)

The ServiceNow Principal Developer will be responsible for partnering with the ServiceNow business analyst and development team to transform the requirements into a viable solution. The principal developer will focus on ITOM Suite like Discovery, Service Mapping, Event management, and CMDB.

Responsibilities :

• Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
• Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB.
• Explain the offerings available with ServiceNow ITOM Suite as well as CMDB.
• The ability to architect, develop, and convert customers' legacy solutions into ServiceNow is a plus.
• Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations.
• Apply Agile software development practices for customizations to the platform and applications.
• Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable.
• Effectively manage and execute high-level tasks assigned via stories.
• Assists junior caregivers through project(s) lifecycles.
• Manages work against an often-demanding timeline.
• Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily.

• Experience 6 - 8 years.
• Deep functional and technical knowledge of ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting.
• 6+ years of ServiceNow Development on ITOM.
• ITOM Suite experience.
• Solid CMDB experience.
• Exposure to any of the cloud infrastructure (AWS, Azure, Google, Oracle).
• Exposure to Prem virtual infrastructure (VMware or Microsoft Hyper-V ).
• Knowledge of Windows or Linux/Unix Operating systems (Having either of them is good).
• Insight into Networking concepts like Switches, Load Balancers, Subnets, and Firewalls.
• Background in either software development or IT Service management.
• Effective communication skills via verbal and non-verbal methods.
• Problem-solving ability.
• ServiceNow Certified System Administrator.