ServiceNow ITOM Developer (4-6 yrs)

Job Description :

The ServiceNow Principal developer will be responsible to partner with the ServiceNow business analyst and development team to transform the requirements into a viable solution. The principal developer will focus on ITOM Suite like Discovery, Service Mapping, Event management and CMDB.

Responsibilities :

- Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.

- Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB

- Explain the offerings available with ServiceNow ITOM Suite as well as CMDB.

- Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus

- Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations

- Apply Agile software development practices for customizations to the platform and applications

- Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable

- Effectively manage and execute high level tasks assigned via 'stories'

- Assists junior caregivers through project(s) lifecycles

- Manages work against an often-demanding timeline

- Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily

Skills :

- Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting

- 6+ years of ServiceNow Development on ITOM.

- ITOM Suite experience

- Solid CMDB experience

- Exposure to any of the cloud infrastructure (AWS, Azure, Google, Oracle)

- Exposure to on Prem virtual infrastructure (VMware or Microsoft Hyper-V )

- Knowledge of Windows or Linux/Unix Operating systems (Having either of it is good)

- Insight into Networking concepts like Switches, Load Balancers, Subnets, Firewall.

- Background in either software development or IT Service management

- Effective communication skills via verbal and non-verbal methods

- Problem solving ability

- ServiceNow Certified System Administrator