Manager Sales Operation

Sales Strategy and Planning:

• Develop and execute strategies to achieve and exceed sales targets for domestic processes.
• Analyze market trends and customer needs to identify growth opportunities.
• Collaborate with senior management to set sales forecasts and budgets.

Team Leadership:

• Recruit, train, and manage sales executives and team leaders to build a high-performing sales team.
• Conduct regular coaching sessions, performance reviews, and team-building activities.
• Motivate the team to meet individual and collective sales goals.

Operations Management:

• Ensure seamless operations of the sales process, from lead generation to closure.
• Monitor team performance against key metrics like conversion rates, sales per hour, and customer acquisition costs.
• Optimize workflows and processes to enhance efficiency and productivity.

Customer Relationship Management:

• Foster strong relationships with key clients and stakeholders.
• Address escalations promptly to ensure high levels of client satisfaction.
• Provide insights to improve the customer journey and increase retention rates.

Reporting and Analytics:

• Track and analyze sales performance data to identify trends and areas for improvement.
• Prepare and present detailed reports to senior management on sales achievements and challenges.
• Use data to drive decisions and refine strategies for achieving sales goals.

Compliance and Quality:

• Ensure adherence to all company policies, procedures, and regulatory requirements.
• Implement quality assurance measures to maintain high standards in customer interactions.
• Monitor and resolve issues related to customer feedback and complaints.