Process Improvement and Transformation Lead

A. Position Purpose

Process improvement identification & execution in Retail Assets / Lending & other Functional Units across the Bank.

Primary Purposes:

• Interaction with business stakeholders (Business / Product heads) to identify new / improvement opportunities for process & efficiency improvement / Digitization across the product cycle (Sales /Credit / Legal / Operations etc.)
• End-to-End Project Management & Ownership of projects related to Bank Vision, Strategy, Business/Service/Operations Excellence, Cost Management, Operational Risks, IT, Channels and other related areas.
• Create and review Standard Operating Procedures (SOPs) for Retail Lending Business and Operations

B. KEY Position Responsibilities

Sr.

Key Responsibilities

1

Interaction with business stakeholders (Business / Product heads) to identify new / improvement opportunities for process & efficiency improvement / Digitization across the product cycle (Sales /Credit / Legal / Operations etc.)

2

Identify and execute end-to-end Improvement projects across Retail Asset functions (Product & related activities) along with regular interaction stakeholders and deliver expected results.

3

End-to-End Project Management & Ownership of projects related to Bank Vision, Strategy, Business/Service/Operations Excellence, Cost Management, Operational Risks, IT, Channels and other related areas.

4

Creation & Review of BRD / Standard Operating Procedures (SOPs) / Regulatory changes on a continuous basis.

5

Ongoing monitoring of Processes, Systems & Controls to ensure Continuous Improvement

6

Review and close all Audit/Risk/Compliance observations related to Biz. /Operations processes. Implement process changes basis these observations

7

Ensure benefit delivery as per financial and non-financial targets in individual and managed projects through effective implementation and change management

8

Manage stakeholder relationships and propagate the use of the Performance Excellence Tools, Techniques, Methodologies, Frameworks & Practices

9

Any other activity related to process improvement OR digitization

C. Qualifications and Experience Requirement

Qualifications

Essential

MBA and/or CA or Post Graduate with relevant experience

(Experience in Retail Asset function is a must Two wheeler / HL / LAP / Used Car etc.)

Preferred

Lean Six Sigma Certification OR relevant experience OR certified in process improvement techniques with identifiable deliveries OR relevant experience will be preferred

Experience

Essential

Min. 4 years with at least 2 years in Banking Process within Retail Assets

Preferred

Experience in Banking Process & IT Improvement Projects

Project analysis and delivery excellence in a banking change environment

Excellent communication, negotiation and influencing skills

Background in Banking across a few functional areas in the Services/Ops functions

D. Competency Requirements

a. Technical Skills

Skill

Attribute

Project Management

Overall Project Management & Execution, including

• Initiating & Planning
• Delivering results
• Monitoring & Controlling
• Project Risks
• Stakeholder Management
• Project Closure

Business Analysis

• Research to understand data points required to produce a certain result or data analysis
• Requirement gathering to produce structured, functional specifications
• Working on complex data elements
• Proven record of working through the full project life cycle
• Proven experience working in a project environment with different methodologies and approaches
• Experience of working in a banking change environment
• Strong analytical skills
• Strong stakeholder management
• Excellent communication skills

Consulting Skills

• Dealing with a cross section of colleagues, influencing skills and building bridges to achieve desired results
• Business Analysis, Project Management and Change Management within a Universal banking environment
• Ability and flexibility to work in disparate functional areas of the Bank
• Delivery Excellence in reports & presentations produced