Travel Sales Consultant

A Leading Tourism company in UAE is looking for a Travel Sales Consultant for Pune office.

We are looking for an experienced or Freshers’ travel sales staff. An ideal candidate must be energetic, dynamic, and have a can-do attitude, must have pleasing and persuasive personality. Your primary responsibility is to assist customers with their travel plans, sell travel products and services.

Roles and Responsibilities:

• Handle and respond to customer enquiries through phone, online chat and/or e-mails.
• Have an extensive knowledge of the travel products and services that you are selling, such as the destinations, tours, hotels, activities, and other travel-related services.
• Responsible for making reservations and bookings for customers.
• Handle and respond to customer complaints through phone, online chat and/or e-mails.
• Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures.
• Meet sales targets set by your sales head.
• Maintain a positive, empathetic and professional attitude towards customer.
• Enter, update and maintain records of all bookings and payments, prepare invoices, and follow up with customers as required.
• Keep updated with company procedures and processes.
• Share customer feedback with relevant departments for further improvements.

Skills & Qualifications:

• Fresher’s or minimum 1- year experience in the travel and tourism Industry.
• Strong written and verbal communication skills to communicate clearly and effectively with our customers.
• Passionate customer-focused attitude and strong negotiation and rapport building skills.
• Knowledgeable with ticket portal (will be trained).
• Self-motivated, energetic and able to achieve high results.
• Good team player to work collaboratively in a team environment.