Cognizant hiring SPE For Digital marketing (Gurugram)

Role & responsibilities :

• Minimum BA/BS degree or equivalent practical experience with a strong academic record
• Minimum 2 Years of strong technical troubleshooting experience using online advertising / analytics products or hardware troubleshooting products.
• Specifically for Search,; either 1 or more of:

○ Experience in supporting Advertising products like AdWords (Search, Shopping, Display & Mobile), Analytics (PPC ROI tracking) with in-depth knowledge on various online advertising models (Search, Display, Mobile, Video) and revenue models (like Pay per click or Cost Per click, Cost Per (Thousand) Impressions, Cost Per View, and/or Cost Per Acquisition)

○ Experience in basic web programming in HTML, JavaScript and writing SQL queries

○ Google Certifications (AdWords and/or Analytics)

• Strong grasp of written & spoken English language.
• Quick learner: able to quickly absorb complex product and procedural information, and seamlessly adapt to rapid changes in the product, process and workflow as they occur.
• Customer service skills: ability to make decisions based on the best interests of customers, as well as the technical escalations team.
• Analytical and proactive mindset: be able to quickly understand, analyze and make recommendations for improvement for internal processes, where appropriate. Able to quickly identify information required for appropriate technical troubleshooting.
• Comfort with ambiguity: in cases not covered by documented workflows/instructions, ability to make appropriate decisions.
• Highly responsive and productive under time pressure: able to consistently deal with high volumes and prioritize the work accordingly.

Preferred candidate profile :

• Demonstrates effective, clear and professional written and oral communication
• Provides prompt and efficient service to Customers and Account Managers including the appropriate escalation of Customers issues
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
• Liaise with other departments and teams as required to resolve Customer issues and questions

Interested candidates can share there resumes to :

Enuganti.sobhana@cognizant.com