Cognizant Hiring - International customer support - Tech & Non Tech

SPE Experience: Minimum 1 year of experience working with International Contact Center in multichannel (Phone/Chat/Email) with good communication skills preferably experience in technical process & troubleshooting skills

Shifts: Rotational/ Flexibility to work in night shift

• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills ability to clearly understand and state the issues customers present
• Ability to concentrate follow customers issues without distraction to resolution
• Good composition skills ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently
• Ability to use a desktop computer system
• Familiarity with Windows, Microsoft Office & Browsing Internet resources
• Excellent typing skills
• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Flexible with the working schedule; may be expected to work weekends, holidays and events
• Ability to work overtime as required by business
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Resolving Technical complex queries ,
• escalation channel to drive solution of B2B queries,
• detect and track App defects and inconsistencies,
• drive continuous improvement through root cause identification and defect elimination