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19 Rangriti Jobs

Manager - CRM

5-7 years

₹ 10 - 13L/yr

Gurgaon / Gurugram

1 vacancy

Manager - CRM

Rangriti

posted 4hr ago

Job Description

Role & responsibilities

  • Responsible for the implementation and maintenance of CRM system and ensuring the proper use of system by all teams across organization.
  • Ensuring the accuracy and quality of customer data in database, set objectives on quantitative and qualitative data collection across all channels.
  • Creation of CRM campaigns and customer segmentation in-line with overall brand strategy, and planned occasions such as EOSS, Festive, and New Season launch, etc.
  • Track performance of campaigns, loyalty program, offers, KPIs achieved and communicate the response and learning to internal stakeholders including marketing, retail and sales teams, e-com and merchandising.
  • Working closely with store sales teams to inform on offers and CRM initiatives and also capture feedback both store and customer feedback to optimize and improve performance
  • Working closely with E-Com team for a unified approach and seamless Omni channel customer experience where applicable to maintain a consistent brand voice across CRM campaigns
  • Drive, coordinate and partner with the Call Center to push phone sales and optimize level of service to the end customers.
  • Work with the multiple internal and external stakeholder to ensure the calendar is aligned with business revenue targets
  • MUST HAVE SALESFORCE EXPERIENCE

Employment Type: Full Time, Permanent

Read full job description

What people at Rangriti are saying

What Rangriti employees are saying about work life

based on 10 employees
67%
50%
67%
100%
Strict timing
Rotational Shift
No travel
Day Shift
View more insights

Rangriti Benefits

Job Training
Soft Skill Training
Free Transport
Child care
Gymnasium
Cafeteria +6 more
View more benefits

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