Salesforce Administrator - Configuration Management (6-8 yrs)

Job Title : Salesforce Admin/Support

Number of Positions Opened : NA

Supporting Region : Global

Operational Shift Timing : 12:00 pm to 09:00 pm

Required Experience : 6+ Years

Qualifications :

- Looking for a candidate with experience as a Salesforce Administrator in a support or system maintenance role.

- Strong knowledge of Salesforce configuration, including user management, security, reports, dashboards, workflows, and automation tools (Flows, Process Builder).

1. Salesforce Administration and Configuration :

- User Management : Create, manage, and maintain Salesforce users, roles, profiles, permission sets, and sharing rules.

- Security Settings : Configure security settings such as field-level security, sharing rules, and profiles to ensure data privacy and appropriate user access.

- System Configuration : Perform regular updates and adjustments to the Salesforce environment, including managing page layouts, record types, and workflows.

2. Automation Management :

- Flows and Process Builder : Design, implement, and maintain automated business processes using Salesforce Flows, Process Builder, and other automation tools.

- Workflow Rules : Manage and optimize existing workflow rules, approval processes, and email templates.

3. Reports and Dashboards :

- Reporting : Create and maintain custom reports and dashboards to provide meaningful insights for stakeholders.

- Data Analytics : Ensure reports and dashboards are accurate, timely, and relevant for business decision-making.

4. Data Management and Support :

- Data Import/Export : Utilize tools such as Data Loader to support data imports, exports, and updates.

- Data Quality : Perform regular data clean-up tasks and ensure data integrity by managing duplicate records and performing data quality checks.

5. Support and Troubleshooting :

- User Support : Provide day-to-day support to end-users, helping with troubleshooting issues, providing guidance on Salesforce functionalities, and resolving any technical challenges.

- System Maintenance : Regularly monitor the health of the Salesforce instance, ensuring that all features and functionalities are running efficiently.

6. Collaboration and Documentation :

- Cross-Department Collaboration : Work closely with various teams such as sales, marketing, and customer support to understand requirements and ensure Salesforce solutions meet their needs.

- Documentation : Maintain up-to-date documentation on system configurations, customizations, and processes, ensuring ease of use for other team members or future admins.

7. Customization and Optimization :

- Customization : Implement custom solutions where needed, including custom objects, fields, and triggers to meet the unique needs of the organization.

- System Optimization : Continuously evaluate system performance and user experience, making recommendations for improvements or optimizations.

8. Release Management and Updates :

- Managing Upgrades: Stay informed of Salesforce releases and new features.

- Manage the testing and deployment of these features into the production environment.