AITACS - Salesforce Administrator - Sales/Service Cloud (5-8 yrs)

Job Description :

- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience

- Create a platform roadmap and define priorities, liaising with stakeholders

- Own the communication of any platform changes to end users and stakeholders

- Data management to improve Salesforce data quality, implementing rules and automation as needed

- Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

- Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

- Experience in change management and governance

- Translating requirements into technical solutions

- Working with integrated applications including[enter your additional applications e.g. DocuSign, Conga, Survey Gizmo, Mailchimp etc]

Qualifications :

- Strong Salesforce product knowledge and at least 3+ years' of Salesforce Administration hands-on experience with sales cloud and service cloud.

- Salesforce administration certifications

- Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder

- Bachelor's/Postgraduate degree, or professional qualifications