Add office photos
All Filters
46 Rackspace Jobs
Project Manager, Professional Services
Rackspace
posted 7hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Were looking for a Senior Engagement Manager, located in Australia who will be responsible for managing aspects of our relationship with its Elastic Engineering customers. You must possess customer-facing skills that enable you to represent us well within a customer s environment, and drive discussions with senior personnel regarding work prioritization, incidents, trade-offs, best practices, and risk management. The right candidate measures important performance indicators and is data-driven.
If you get a thrill out of working with cutting-edge technology and love to help solve customers problems, we d love to hear from you. It s time to rethink what is possible. Are you ready
What youll be doing
- Managing customers, aligning business objectives with coordinated service deliveries, and ensuring that our customers maximize the value they are seeing from their investment.
- Acting as the primary point of contact for one or more customers helping to plan as well as oversee ongoing operations of our service delivery.
- Working with the customer, by utilizing your project management skills, to put together on-boarding schedules and tasks.
- Providing guidance on how best to utilize our services, provide an escalation point for issues, and help provide reporting to ensure customers faith in the service.
- Travel to the customer site at least two days a week in Sydney
Qualifications & Experience
- At least 7 years of relevant direct customer support experience
- At least 3 years of experience in a tech industry role performing project management using PMI best practices and/or Agile Scrum methodologies
- Knowledge of cloud technologies
- Ability to handle multiple competing priorities in a fast-paced environment
- Some experience in writing operating procedures
- Experience in setting and managing client expectations
- Strong verbal and written communication skills
- Solid experience in filtering and providing data and reports to customers, utilizing PowerPoint and Excel
- Ability to understand technical problems and translate between non-technical and technical teams
- Demonstrated customer focus and advocacy
- Bachelors degree preferred
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Project Manager roles with real interview advice
People are getting interviews at Rackspace through
People are getting interviews through
(based on 43 Rackspace interviews)
Job Portal
Referral
Company Website
Walkin
56%
16%
14%
2%
12% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Rackspace are saying
Rating based on 4 Project Manager
reviews
Anonymous · Other Program / Project Management
in Gurugram
Likes
Everything apart from professional & monetary growth.
Dislikes
No growth
Read 4 reviewsProject Manager salary at Rackspace
reported by
31
employees
with 8-17
years exp.
₹9.2
L/yr - ₹27
L/yr
17%
more
than the average Project Manager Salary in India
View more details
What Rackspace employees are saying about work life
based on 574 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Rackspace Benefits
Work From Home 
Job Training 
Health Insurance 
Soft Skill Training 
Team Outings 
Compare Rackspace with
Amazon Web Services
Compare
Microsoft Azure
Compare
IBM
Compare
Oracle
Compare
Salesforce
Compare
VMware Software
Compare
Cisco
Compare
Hewlett Packard Enterprise
Compare
Dell
Compare
Xoriant
Compare
CitiusTech
Compare
HERE Technologies
Compare
BT Business
Compare
HTC Global Services
Compare
Tietoevry
Compare
Unisys
Compare
Slk Software Services
Compare
Altimetrik
Compare
Apexon
Compare
TEKsystems
Compare
Similar Jobs for you
Share an Interview