Delivery Manager

• Partnering with the SCP(Strategic Client Partner) & SDP at scaling the account
• New Product Development practice set up from Incubation, designing, product management, testing and quality management, medical regulatory requirements.
• Management of end-to-end product life cycle value chain in the areas of medical device(embedded device, fluid management & disposable device etc)
• Renal Care
• IVD Devices & Systems
• Digital Health & Enterprise Systems
• Responsible for delivery execution worldwide at all sites supporting the department/unit.
  • Setting up of the Delivery team, hiring, capability build and people management skills
  • Decides where projects will be executed when there are multiple options to maximize benefit for customer and Quest Global.
  • CI, CSAT and ESAT for the unit.
  • Review of KPIs(timely delivery & Quality).
  • Talent Acquisition effectiveness
• Risk Management and Mitigation
  • Foresee challenges in business and lead delivery led growth.
  • Risks related to resource, customer, location, compliance etc.
  • Manage conflict & escalations in/out department within the unit.
• Financial performance
  • Revenue (along with sales) and contribution margin and department margin
• Support and advise the SCP on strategy & Big Deals
  • Proactively develop Local-Global solutions and ensure they are operationalized effectively
  • Implement the SCPs, delivery unit strategy & Big Deals including proactively building capabilities
• Customer relationships
  • Personally builds strong customer senior relationships - attend important Business Reviews(BRs) and customer meetings.
  • Implements a \u201CDelivery contact plan\u201D for his/her staff to build working level customer relationships, understand needs, and propose solutions.
• Reporting
  • Reports to Strategic Delivery Partner(SDP).
  • Management of direct report who are program managers, project managers, individual contributors.
  • Develop successors
• Lead a particular initiative, such as a turnaround, dedicated facilities utilization, tools optimization, pricing, global proposal development.
• Co-ordination and support for cross functional team collaboration.

• Deep domain knowledge of products & lifecycle, engineering, manufacturing processes, supply chain and major engineering services suppliers, external drivers and funding with respect to MedTech and Healthcare products (Diagnostic Imaging Systems, Monitoring & Therapy Devices, IVD Devices & Systems, Digital Health & Enterprise Systems)

• Strong relationships with senior and mid-level technical managers with customers.

• Engineering knowledge and complete product life-cycle knowledge including,

  • Engineering processes including design, manufacturing, analysis, aftermarket, quality, fielded product support (both software & hardware) and Digital

  • Challenges related to cost, delivery, schedule, or support

• Strong commercial skills and experience including selling process, negotiating, pricing, costing, discount structures, terms and conditions, sales strategy development, execution and sales proposal development.

• Capability to pull relevant/adjacent technologies and competitor services.

• Experience in authoring complex proposals; experienced in negotiating master service contracts and long term agreements.

• Experience working with global remote team / offshore delivery model environment / Proven ability to grow businesses profitably

• Experience with sales and account management and in developing strategic plans

• Experience leading cross functional teams

• Excellent interpersonal and communication skills, both verbal and written and ability to communicate effectively at all levels.

• Results driven, high energy, self-motivated, persistent and able to work independently

• Decisive, analytical, strategic thinker.

Differentiators

• Proficiency in Japanese language usage.

• Experience in New Product Development(NPD) of medical devices.

• Strong experience in Renal Care