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Delivery Client Partner
Pando
posted 21d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Responsibilities:
Early Sales Cycle Engagement:
- Engage early in the sales cycle to provide delivery plans, highlight delivery differentiators, and communicate with clients to build confidence in achieving their objectives.
Expertise and Engagement:
- Function as the business and industry expert for transformational projects/programs aligned to a single solution.
- Engage with supply chain executives and teams to understand company-specific objectives.
- Map customer challenges to specific end-to-end solution enablers and design solution recommendations to address these challenges.
Solution Design and Effort Estimation:
- Estimate effort for task-level implementation activities within project scope and recommend appropriate roles for execution.
- Clearly articulate and present the business impact of recommended solutions, developing a deployment roadmap and establishing baselines to demonstrate qualitative and quantitative value.
Technical Understanding and Implementation:
- Understand Pandoplatform capabilities, including integration and architecture, for technical design.
- Orchestrate the SaaS delivery process, owning the end-to-end customer relationship from kick-off to go-live to ensure rapid adoption and value realization.
- Kick off projects and serve as the liaison for a smooth go live.
Change Management and Leadership:
- Help identify change management efforts needed for global or regional program implementations.
- Lead and manage the entire delivery process, working alongside SI/consulting partners in the deployment of Pandosolution.
- Handle client escalations as they arise with support from the wider team.
Customer Relationship and Growth:
- Build deep relationships and drive product adoption, helping clients follow data-driven approaches and measure KPIs to achieve value realization.
- Inspire customer growth and advocacy, collaborating with Account Management and Customer Success teams to discover growth opportunities and drive net expansion.
- Build and maintain relationship with senior stakeholders (CIO, CFO, Head of Supply Chain, CEO)
Collaboration and Feedback:
- Collaborate effectively with internal stakeholders to ensure smooth transitions between engagement stages.
- Share feedback with Product Management to identify areas for solution development opportunities.
Requirements
Requirements
Required skills:
- Over 8 years of experience in Supply Chain and Logistics domain with over 5 years of expertise in IT implementation for enterprise clients, with a focus on USA and European markets.
- 3+ years of specialized experience in enterprise SaaS products.
- Expertise in designing and refining operational playbooks to drive efficiency.
- Successfully executed multiple SCM product solution rollouts.
- Adept at managing senior client stakeholders and fostering long-term relationships.
- Extensive experience in internal and external stakeholder management, including handling escalations.
- Comprehensive experience in project and delivery management, ensuring timely and high- quality outcomes.
- Demonstrated proficiency in strategic planning, decision-making, and abstract problem-solving.
- Strong leadership capabilities, with a proven ability to inspire and manage teams at scale. Skilled in team development, process design, and operational optimization.
- Highly adaptable to dynamic, fast-paced environments with a strong ability to balance tactical and strategic focus.
- Exceptional interpersonal, presentation, and communication skills.
- Strong analytical acumen and creative problem-solving abilities.
Preferred skills:
- Having USA visa is a huge plus
- Experience in Manufacturing, Retail, CPG, and/or Life Science preferred.
- Previous experience collaborating with remote teams is preferred.
Employment Type: Full Time, Permanent
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What people at Pando are saying
What Pando employees are saying about work life
based on 34 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Pando Benefits
Submitted by Company
Balanced work life Learning & certification Celebrations Clubs & recreation Rewards & recognitions Health & wellness
Submitted by Employees
View more benefits 
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