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18 Zolo Jobs

Field Operations Executive

2-7 years

₹ 4 - 7L/yr

Bangalore / Bengaluru

4 vacancies

Field Operations Executive

Zolo

posted 13d ago

Job Role Insights

Flexible timing

Job Description

What will you do in a nutshell?

  • Maintaining a high Customer Satisfaction Score for all properties in the cluster
  • Meeting occupancy targets for all properties in the cluster
  • Cost management and control


Your role in detail

  • Customer Delight Delight and wow the customers through service and hospitality culture, managing low failure rates of services, handling customer escalations
  • Customer Acquisition and Conversion: Identify and source new sales opportunities through inbound lead follow-up, meet and convert customers daily through schedule visits and walk ins, handle churn management of existing residents, drive referral programs, manage hyperlocal marketing activities etc.
  • Property Operations: Supervision of property staff and their daily tasks.
  • Data Recording and Analysis: Maintain customer data, analyze them and come up with
  • insights to improve customer satisfaction, retention and acquisition.
  • Cost management: for all properties in the cluster, to keep cost under guidelines
  • Compliance activities: in terms of keeping all records for the residents, staff & vendors.

Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at Zolo through

(based on 34 Zolo interviews)
Campus Placement
Job Portal
Company Website
Walkin
Referral
41%
29%
9%
9%
3%
9% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at Zolo are saying

What Zolo employees are saying about work life

based on 412 employees
50%
61%
46%
92%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Zolo Benefits

Health Insurance
Team Outings
Job Training
Work From Home
Free Food
Soft Skill Training +6 more
View more benefits

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Zolo Bangalore / Bengaluru Office Location

View all
Bengaluru Office
Headquarter
No. 1190, 22nd Cross, HSR Layout, Sector 3 Bengaluru
560102

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